What is better ManageEngine ServiceDesk Plus or SpringCM? Buying the best Contract Lifecycle Management (CLM) Software product is all about cross-checking different solutions and determining the top software for your specific needs. Our exclusive process provides you with a quick look at the general rating of ManageEngine ServiceDesk Plus and SpringCM. For general quality and performance, ManageEngine ServiceDesk Plus scored 8.7, while SpringCM scored 8.3. On the other hand, for user satisfaction, ManageEngine ServiceDesk Plus earned 100%, while SpringCM earned 98%.
Below it's also possible to check their functions, terms, plans, etc. to find out which application will be more suitable for your company. One key feature to check is if the application lets you to toggle on/off limitations on various types of users to secure any sensitive company data.
Our team put a lot of effort to prepare reviews of all popular Service Desk Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshservice, LiveAgent.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
SpringCM integrates with the following business systems and applications:
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, American Disposal, Cloudigy Law, NCR
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SpringCM is a simple yet intuitive software tool that helps companies of different sizes close deals faster by automating the biggest bottleneck in your sales cycle: the contract management process. It provides tools for workflow automation, document organization, collaborative editing, and mobile document access.
Both ManageEngine ServiceDesk Plus and SpringCM were evaluated by a group of reliable SaaS experts who carried out a full analysis of all crucial aspects of every service. Their final rating was calculated with unique SmartScore algorithm which gives an individual partial score to every factor such as: main features, client support, mobile support, security, user satisfaction as well as market presence. We are aware that useful features are not the only factor essential to a company so we make an effort to pay attention to all aspects of a product prior to coming up with its final score.
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