What is better LiveChat or Collect.Chat? Getting the appropriate Customer Support Software product is as easy as evaluating the strong and poor functions and terms offered by LiveChat and Collect.Chat. Here it's also possible to match their all round scores: 9.0 for LiveChat vs. 8.0 for Collect.Chat. Or you can look at their general user satisfaction rating, 96% for LiveChat vs. 100% for Collect.Chat.
We suggest that you spend some time to study their differences and figure out which one is the better alternative for your organization. What’s more remember to factor in your company’s or industry’s unique case, for example, a multilingual software for a global staff or a mobile platform to help you work away from your office.
At the moment, the most popular services in our Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Collect.Chat offers five SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Almost as crucial as functionalities and user support responsiveness are pricing plans offered by LiveChat and Collect.Chat. While cost should not be the only aspect it’s surely a significant thing to think about. You should try to find a flexible pricing package that can be adjusted to your team size and effortlessly scaled up every time your business develops. You should be certain you don’t select plans that include advanced features that you won’t use and always try to contact with the vendor directly as big companies can often benefit from more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time using it. It’s a useful experience that doesn’t require you to pay any money and provides you with a practical overview of what it’s like to work with LiveChat and Collect.Chat.
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