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Compare LiveChat vs 3Clogic

What is better LiveChat or 3Clogic? You have so many Customer Support Software solutions in today’s market that selecting the best product can be overwhelming. On our comparison page, we let you review the tool, terms and conditions, available plans, and more details of LiveChat and 3Clogic.

You can assess their score (9.0 for LiveChat vs. 7.2 for 3Clogic) and user satisfaction level (96% for LiveChat vs. 80% for 3Clogic). The scores and ratings give you an overall idea how these two software products perform. Additionally, check if the solution can integrate with existing business apps to guarantee greater productivity.

People who are pressed for time or want a Live Chat Software advice from our experts might want to try out these top choices for this year: Freshchat, Salesforce Live Agent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $16

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Agent application

  • Supervise chats
  • Request and manage a customer’s desktop using Remote Desktop functionality
  • Proactively engage your customers to chat
  • Whisper to other helpdesk team agents and help with sales process
  • Browse chat history with a particular customer
  • Transfer customers to another agent
  • Organize conferences and invite available agents to chat
  • Get notifications about chats and conferences
  • See customers’ details, including page and geolocalization
  • Talk with unlimited customers in real time at the same time
  • Enable customers queue and begin chats with specific clients
  • Spell check in real-time using suggestions and custom dictionaries support

Customer web application

  • Chat with your desktop browser or even a mobile device
  • Know when a team agent replies
  • Get a callback from an agent
  • Print the web chat log
  • Send the web chat log to e-mail address
  • Save the web chat log to local drive
  • Assess a team agent’s service and fill the Post-chat Survey
  • Be notified when an agent replies

Website monitoring

  • Monitor visitors in real-time
  • See visitors’ status:
  • Analyze referrers: web pages where your customers came from
  • Monitor keywords visitors entered in the search engines
  • Monitor users’ visit history
  • Check customer’s browser, language, among others
  • Check notifications about new visitors
  • Install monitoring code

Customization

  • Choose from the Chat Window templates
  • Brand chat window with company logo
  • Access to custom color themes generator
  • Upload customized Chat Buttons, Standard Invitations and Personal Invitations graphics
  • Customize Pre-chat Surveys, Post-chat Surveys and Offline Message forms
  • Share common Canned Responses, URL Addresses and Aliases
  • Integrate the LiveChat software with your existing CRM system

Statistics & Analytics

  • Pre-Chat and Post-Chat Surveys
  • Agents’ availability
  • Average Talk Time, Invites and Chats Traffic Density
  • Average Speed of Answer, Average Queue Waiting time
  • Google Analytics integration

Pricing Info

LiveChat offers the following SMB and enterprise pricing packages for users to choose from.  A 30-day free trial is also available.  Give the details a look, and select the best plan for your business.

Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office

  • 60-day chat history
  • Unlimited agent accounts
  • Basic chat customization
  • Ticketing system
  • Data security

Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team

  • Unlimited chat history
  • Unlimited agent accounts
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings

Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department

  • Unlimited chat history
  • Unlimited agent accounts
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler

Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies

  • Unlimited chat history
  • Unlimited agent accounts
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support
  • Security assistance
  • Single Sign-On (SSO)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, Pizza Hut, CBS

Integrations

It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.

They are categorized in various types:
  1. live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics,  Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
  2. live chat – chatbots integrations (BotEngine)
  3. live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
  4. live chat – contact management integrations (FullContact, TalkDesk)
  5. live chat – CRM integrations (Salesforce, HubSpot, Infusionsoft, SugarCRM, Highrise, Pipedrive, Nutshell, 1CRM, AmoCRM, Gold-Vision, Iris CRM, Leadsquared)
  6. live chat – desktop sharing integrations (join.me, TeamViewer, Median, Upscope)
  7. live chat – e-commerce integrations (WooCommerce, Wix, Shopify, Volusion, BigCommerce, Ecwid, Magento 1, Magento 2, 3dCart, Big Cartel, PrestaShop, CommerceV3, CoreCommerce, CS-Cart, SITE123, AmeriCommerce, Easy Digital Downloads, ekmPowershop, Google Adwords, LemonStand, Shoplo, WebSiteX5, Miva, Ordering, OpenCart, osCommerce, OSI Affiliate Software, PinnacleCart, Zen Cart, X-Cart)
  8. live chat – email marketing integrations (Mailchimp, ActiveCampaign, CampaignMonitor, GetResponse, iContact, ConstantContact, Autopilot)
  9. live chat – file sharing integrations (Dropbox)
  10. live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
  11. live chat – invoicing integrations (Pagato, Freshbooks)
  12. live chat – social media integrations (Facebook, Google+, Twitter)
  13. live chat – messaging platforms (Facebook Messenger, Twilio SMS)

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Full-features live chat and help desk solution for customer service and support.

Company Email

support@livechatinc.com

Contact No.

Company's Address

405 North Street
Chapel Hill, NC 27514
United States of America

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 80%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Interactive Voice Response (IVR) Menu
  • Dynamic Screen Pop
  • Whisper and Barge-In
  • Automatic Call Distribution (ACD)
  • Reporting
  • Skills-Based Routing (SBR)
  • Call Recording and Playback
  • PBX Configuration
  • Real-Time Dashboard
  • Click-to-Call
  • DNC Compliance Screening
  • Predictive Dialer
  • Lead Preview Pop
  • Scripting
  • Call Recordings and Playback

Pricing Info

Pricing available by quote only. Contact 3CLogic for more enterprise pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Allied Financial, Cardinal Advisors, Intellework, Quez Media Marketing

Integrations

3CLogic supports integrations with the following business systems and applications:

  • Salesforce
  • Infusionsoft
  • Microsoft Dynamics
  • Zoho
  • SugarCRM
  • LimeLight CRM
  • LeadMaster
  • ServiceNow
  • Zendesk
  • FuseDesk
  • Verint
  • Monet Software
  • Intela Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A variety of call center solutions to businesses that are in need of an effective and reliable contact hub or call center.

Company Email

info@3CLogic.com

Contact No.

Company's Address

9201 Corporate Blvd, Suite 470
Rockville, MD 20850

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

It may not always be enough to just compare LiveChat and 3Clogic against one another. Even though specific functionalities, cost and customer reviews are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by each service. Very often a less dominant software may turn out to be a good choice that was distinguished with SaaS awards such as our Great User Experience Award which reveals that in spite of smaller market presence it’s a significant contender to the software that dominate the market.

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