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Compare Lithium vs FeedbackFive

What is better Lithium or FeedbackFive? If you want to have a quick way to find out which Customer Experience Management Software product is better, our unique system gives Lithium a score of 8.8 and FeedbackFive a score of 8.4 for overall quality and performance. At the same time, Lithium is rated at 98%, while FeedbackFive is rated 100% for their user satisfaction level.

You can also evaluate their product details, including functions, tools, options, plans, prices, and more. See whether the solution can customize at least part of its processes to ensure the app matches your own business workflows.

At the moment, the most popular solutions in our Social Media Management Software category are: HubSpot Marketing, Facebook Pages Manager, Zoho Social.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Forums
  • Contests
  • Crowdsourced Ideas
  • Blogs Ratings & Reviews
  • Groups
  • Q&A
  • Tribal Knowledge Base
  • Gamification
  • Photos & Videos
  • Value Analytics
  • Mobile Agent
  • Expert Resources
  • Approvals
  • Custom Integration
  • Clear Ownership
  • Social Web Analytics
  • Custom Social Reports and Exports
  • Agent Productivity and Workload Monitor

Pricing Info

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Communities

Online Communities – Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Media Management

Social Publishing – Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response – Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs

Communities+Social

  • All features, plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Skype, Barclaycard, Symantec

Integrations

Lithium integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Google+
  • Microsoft
  • Salesforce
  • Klout
  • Social networks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Lithium provides businesses with effective social media tools to manage their social media presence, reach out and engage customers, and gather intelligent data.

Company Email

press@lithium.com

Contact No.

Company's Address

225 Bush St., 15th Floor
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Realtime review tracking
  • Track negative reviews
  • Review management
  • Product management
  • Conversion optimization

Pricing Info

FeedbackFive offers several SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your needs:

Free

  • 50 emails / month
  • 3 campaigns
  • 2 ASINs to track
  • 1 user
  • 1 store

Basic – $9.99 / month

  • 250 emails / month
  • 3 campaigns
  • 2 ASINs to track
  • Unlimited Users
  • 1 store

Pro – $29.99 / month

  • 1500 emails / month
  • 10 campaigns (per store)
  • 5 ASINs to track
  • Unlimited users
  • 2 stores
  • $10 / additional store
  • $0.0075 per additional email

Enterprise – starts at $59.99 / month

  • Up to 1,000,000 emails / month
  • Unlimited campaigns
  • 10 ASINs to track
  • Unlimited users
  • 5 stores
  • $10 / additional store
  • At most $0.0075 per additional email (could be less)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tatkraft OU, Jackery, Inc., C7 Device Recycle

Integrations

There are no integrations indicated. However, you may get in touch with the vendor for information on integration.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Lets you take control of your Amazon reviews and work on your store’s marketing.

Company Email

info@feedbackfive.com

Contact No.

Company's Address

FeedbackFive Offices
9702 Gayton Road, Suite 230
Richmond, VA 23238
USA

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

You shouldn’t expect simply a broad range of functionalities and flexible pricing from a reliable Customer Experience Management Software. Almost as essential as main features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about Lithium or FeedbackFive, or you struggle with some problems, or perhaps you’ll want to request a certain update or feature beneficial to your business you can rely on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you are able to enjoy individual training or at the very least an FAQ you can use.

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