Live2Support
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- User-friendly web-based help desk ticket submission
- Automated email notifications when tickets updated
- Ticket tracking and history
- Self support channels for end users who want to fix issues on their own
- Customizable fields, status, priorities and workflows
- Integrated dashboard for easy monitoring and management
- Email and RSS subscription to threads, forums, and online communities
- Knowledgebase with entries searchable via category and keyword
- Integrated Screenshot capture tool
Pricing Info
Pricing Info
Here is the KronoDesk cost information:
KronoDesk offers 8 pricing plans, details are described below.
Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.
Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month
3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month
5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month
10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month
20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month
50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month
100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month
Integrations
Integrations
- Spira Team
- Email integration
- MS Office 2010/2013 (Prerequisite: Microsoft VSTO 10.0 – x86 | x64)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Norkom Technologies, Deutsche Bank, Dolby, EA Sports
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Company Email
sales@inflectra.com
Contact No.
Company's Address
8121 Georgia Ave, Suite 504, Silver Spring, MD 20910-4957, United States of America
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Realtime Visitor Monitoring
- Monitor Website Traffic in Real-time
- Fast and Easy Navigation
- Block IP Address
- Chat invitation
- Extensive Visitor Information System.
- Chat History of every visitor comes to your website
- Web Base Interface for monitoring and chatting
- Stand Alone Application for monitoring and chatting
- Foot Prints
- Call Back & Call Back History
Chatting with your visitors
- One to One Text Chat with WebSite Visitors
- One Support Operator can Accept Multiple Chat Request
- No Visitor Log-in or Sign-up Required
- Chat History Pop-up on Initiating Chat
- Serving Web Pages to Online Customers
- Pre-written or Standardized Responses
- Smilies (Emoticons) during chat
- File Transfer during chat
- Co-Browsing during chat session
- Customize Pre & Post Chat form
- Leave Message form (if support operators offline)
- Multiple Support Operators Sharing Chat Session
- Typing Status Alerts
Look & Feel Customization
- Fully Customizable Visitor Chat Windows
- Ready Made Chat Windows Templates
- Customizable Offline Message Form
- Show visitor position in Chat Queue
- Customizable Online and Offline Graphics
- Graphics Customization at the Departmental and Page Level
- Visitor Window Language Customization.
- Language Support in Email Messaging
Preferences & Setting Control
- Fast and Easy Integration
- Live Support Through more than One Department
- Department Based Chat Session
- Show visitor Queue Number in chat waiting status
- Maximum waiting time by visitor in queue
- Language Customization
- Enable time base chat session
- Operators auto logout from application
- Auto Greeting Message on chat pick for every operator
Supervising & Reporting
- Administrative and Moderator Privileges
- Administrator Chat Monitoring and Live Support
- PPC Tracking
- Chat Transcripts of All Chat Sessions, search, email etc.
- Chat Sharing, Chat Transfer and Messaging to another Support Operator
- Administrator/Supervisor Monitoring of Running Chat Session and Participation
- Operator Assessment/ Performance Reports and Time Logs of Live Support Service
- Google Analytics Integration
Value Added Features
- Local Time Integration
- Pass Custom Variables form Your Web Pages
- Post Chat Survey
- SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
- Pro-Popup or Change Visitor Page without chat
- Third Party Integration
- Chat Routing
- Gtalk integration for smart support
- CRM integration (Salesforce and Sugar CRM)
- Plug-ins for CMS, E-commerce and Blogging Platforms
- Sticky Notes, To-do List, Calender
- Spell Checker (8 Languages)
Pricing Info
Live2Support offers three product plans and three payment schedules for each package.
Bronze Package
- Monthly: $9.99 per month
- Quarterly: $25 per quarter
- Yearly: $95 per year
Includes:
- 1 Operator
- Unlimited Chats
- Dual Interface (Web Based & Desktop)
- Multiple Website Monitoring
- Extensive Visitor Information
- Basic Reporting
Silver Package
- Monthly: $19.95 per month
- Quarterly: $55 per quarter
- Yearly: $179 per year
Includes:
- 1 + 1(Free) Operator (2 Operators)
- Unlimited Proactive Chats
- Multiple Location Chat Icon
- File Transfer During Chat
- IP Blocking
- Advanced Reporting
Gold Package
- Monthly: $39.95 per month
- Quarterly: $110 per quarter
- Yearly: $380 per year
Includes:
- 2 + 1(Free) Operators (3 Operators)
- $13 /Mo Per Additional Operator
- Integration with All Popular CRMs
- Department based Chat Session
- Chat Transfer Between Support Operators
- Enterprise Reporting
Integrations
Live2Support supports integrations with the following business systems and applications:
- Google Analytics
- Salesforce
- SugarCRM
- GTalk
- Joomla
- Drupal
- WordPress
- Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
Company Email
salesoffice@live2support.com
Contact No.
Company's Address
47-47 36th Street, Suite # 20442, Long Island City, NY 11101
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Both KronoDesk and Live2Support were evaluated by a team of reliable SaaS experts who carried out a thorough examination of all key elements of every app. Their final rating was calculated using our unique SmartScore model which calculates an individual partial score to each factor including: main functionalities, client support, mobile device support, security, customer satisfaction and media presence. Here at FinancesOnline we realize useful features are not the only thing crucial to a business so we do our best to pay attention to all facets of a solution prior to giving it a final score.
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