What is better Kixie or LiveChat? We are here to improve the cumbersome process of assessing Customer Support Software products for you. For instance, on this page you can verify the overall performance of Kixie (7.7) and contrast it with the overall performance of LiveChat (9.0). It's also possible to match their overall user satisfaction rating: Kixie (N/A%) vs. LiveChat (96%).
Similarly, you can read their features thoroughly to see which product can better deal with your company’s needs. In general, any business solution has to let you to immediately view the big picture, at the same time offering you immediate access to the details.
Users who want to save some time or could use a Call Center Software suggestion from our experts might want to investigate these top choices for this year: Zendesk, Freshdesk Contact Center, JustCall.
Kixie has three options for enterprise pricing that are designed to meet the needs of different-sized businesses. The details for these packages are outlined below to help you decide.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Every time you choose a solution that you think will be an actual asset for your company you shouldn’t just pay attention to what reviewers have to say about it. Very often individual experience with the app will vary, depending on your own preferences and work processes. This is why in our reviews we also offer our User Satisfaction Rating for every app to give you an immediate impression of how real users of Kixie and LiveChat estimate their experience with the software. Our system is based on complex analysis of product appearances on other sites, social media and blogs, so you are going to obtain a full and credible overview of what other people think about every product. In this case Kixie has a total satisfaction rating at N/A% while for LiveChat 96% of people express they had a positive experience with it.
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