Kapture CX
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Calendar Management
- Call Center Management
- Campaign Management
- Contact Management
- Customer Portal
- Email Marketing
- Lead Management
- Lead Scoring
- Lead Tracking
- Social Media Integration
Pricing Info
Pricing Info
ESSENTIALS PLAN
1 . Ticketing Platform
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Ticketing System
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Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
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1000+ API Integrations
3. Support
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Online Support – Chat, Email, Call
Product Feature – 4 – Dashboards
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Analytics Dashboard
4. Others
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Knowledge Base
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Auto-Trigger
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Folder & Queue Management
5. Pre-Ticket Assignment
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Smart Routing
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Customer Persona Based Resolution
6. Agent Assistance
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Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
PROFESSIONAL PLAN
1 . Ticketing Platform
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Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
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Multilingual Support
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24×7 Support
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Continual Improvement Module
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Dedicated Account Manager
4. Dashboards
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Analytics Dashboard
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Advanced Analytics Dashboard
5. Others
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Knowledge Base
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Auto-Trigger
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Folder & Queue Management
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Contextual SOP
6. KAI
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Self-Serve
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Gen-AI Knowledge Base
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Ticket Deflection
7. Pre-Ticket Assignment
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Smart Routing
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Customer Persona Based Resolution
8. Agent Assistance
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Summarize
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Fix the Reply
-
Tone Selector
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Expand Text
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Profanity Detection
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Magic Reply
10. Post-Ticket Assignment
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Auto Ticket Summary
11. Post-Ticket Disposition
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Auto QA
12. Gen AI – Analytics
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CX Load Predictions
ENTERPRISE PLAN
1. Ticketing Platform
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Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
-
Multilingual Support
-
24×7 Support
-
Continual Improvement Module
-
Dedicated Account Manager
4. Dashboards
-
Analytics Dashboard
-
Advanced Analytics Dashboard
5. Others
-
Knowledge Base
-
Auto-Trigger
-
Folder & Queue Management
-
Contextual SOP
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Web Forms
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Sandbox
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Internal Chat
6. KAI
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Self-Serve
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Gen-AI Knowledge Base
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Ticket Deflection
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FAQ Generation
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Smart FAQ Search
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Chatbot
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Email Bot
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Social Media Bot
7. Pre-Ticket Assignment
-
Smart Routing
-
Customer Persona Based Resolution
8. Agent Assistance
-
Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
-
Profanity Detection
-
Magic Reply
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Agent Co-Pilot
9. Post-Ticket Assignment
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Auto Ticket Summary
10. Post-Ticket Disposition
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Auto QA
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Auto Skillset
11. Gen AI – Analytics
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CX Load Predictions
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NLQ
Integrations
Integrations
Kapture seamlessly integrates with your daily-use applications, offering 1000+ custom-built, industry-specific integrations for enterprises, supported by dedicated customer support and the industry’s fastest deployment.
CRM Integration
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Zoho
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Freshdesk
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Zendesk
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Hubspot
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Jira
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Salesforce
Call Integration
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Twilio
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Exotel
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Genesys
-
Sr.Knowlarity
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Ozonetel-Cloudagent
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Airtel
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Tata Tele services
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Ameyo
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Ubona
Whatsapp Integration
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Gupshup
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Meta
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Twilio
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360dialog
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Haptik
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Yellow
Social Media Integrations
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Facebook
-
Instagram
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WhatsApp
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Linkedin
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X
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Youtube
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Line
-
Play Store
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App Store
eCommerce & Logistics Integrations
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Shopify
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Unicommerce
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Magento
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Woocommerce
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Lazada
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Shopee
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Blue Dart
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Delhivery
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Square
Payments Integrations
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Paypal
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RuPay
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Razorpay
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PayTM
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PhonePe
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PayU
ERP Integrations
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Oracle
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Dynamics 365
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SAP
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Plumsoft
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Google Cloud Platform
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Royal Orchid, Jaypee Group, Manipal Hospitals
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An ingenious cloud based Sales CRM Platform which will be is your one-stop solution to connect with customers and to automate all your business processes.
Company Email
Contact No.
Company's Address
Adjetter Media Network Pvt Ltd.
#25, Vruddhi Complex, Kodihalli
Bangalore, India - 560008
Kapture CX Comparisons
Popular Kapture CX Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Feedback management
- Feedback collection
- Surveys & feedback
- Ratings & reviews
- API
- Dashboard
- B2B integration
- Automatic notifications
- Email notifications
- Vendor response
- Client portal
- Customizable templates
- Keyword tracking
- Knowledge base
- Multi-user
- Multi-location
- Word clouds
- Third party integration
- Social media integration
- 360 degree feedback
Pricing Info
ReviewTrackers offers three enterprise pricing plans that can suit every review management requirement for every business type and size. Contact them to request a free demo.
Here are the details:
Single Location – $49/month
- Track All Major Review Websites
- Email Notifications of New Reviews
- Daily Scanning for New Reviews
- Reporting & Analytics Suite
- Request Reviews from Your Customers
- Hootsuite Integration
- Customer Feedback Landing Pages
- Awesome Phone & Email Support
Multi-Location – By quote
- Everything from the Single Location Plan, plus:
- Automated Summary Reports
- Workflow Management for the Team
- Multi-Location Reporting & Analytics Suite
- NPS Customer Feedback Integration
- Dedicated Account Management
- Multi-Level Dashboard Access for your Entire Team
- In Store Feedback Kiosks
Agencies and Resellers – by quote
- Everything from the Multi-Location Plan, plus:
- White Label Platform
- View All Your Clients in One Dashboard
- Robust Reporting & Analysis
- White Glove Managed Services
- Enterprise SSO Integration
- Local Listing Syndication
- Reseller Promotional Materials
Integrations
ReviewTrackers integrates with the following business systems and applications:
- Hootsuite
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Subaru, Madame Tussaud's, Banner Health, Legoland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ReviewTrackers empowers your business with powerful, easy-to-use software to help you leverage review data and interpret customer insights.
Company Email
Contact No.
Company's Address
320 W Ohio Street, Suite 2W
Chicago, IL 60654
USA
ReviewTrackers Comparisons
Popular ReviewTrackers Alternatives
In case you are still having doubts about which product will work best in your case it may be a sound idea to take a look at each service’s social metrics. These metrics are frequently an indicator of how popular each solution is and how large is its online presence. For instance, in case of Facebook Kapture CX has 228 likes on their official profile while ReviewTrackers profile is liked by 1429 users.
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