Kapture CX
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Calendar Management
- Call Center Management
- Campaign Management
- Contact Management
- Customer Portal
- Email Marketing
- Lead Management
- Lead Scoring
- Lead Tracking
- Social Media Integration
Pricing Info
Pricing Info
ESSENTIALS PLAN
1 . Ticketing Platform
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Ticketing System
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Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
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1000+ API Integrations
3. Support
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Online Support – Chat, Email, Call
Product Feature – 4 – Dashboards
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Analytics Dashboard
4. Others
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Knowledge Base
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Auto-Trigger
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Folder & Queue Management
5. Pre-Ticket Assignment
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Smart Routing
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Customer Persona Based Resolution
6. Agent Assistance
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Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
PROFESSIONAL PLAN
1 . Ticketing Platform
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Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
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Multilingual Support
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24×7 Support
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Continual Improvement Module
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Dedicated Account Manager
4. Dashboards
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Analytics Dashboard
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Advanced Analytics Dashboard
5. Others
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Knowledge Base
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Auto-Trigger
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Folder & Queue Management
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Contextual SOP
6. KAI
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Self-Serve
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Gen-AI Knowledge Base
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Ticket Deflection
7. Pre-Ticket Assignment
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Smart Routing
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Customer Persona Based Resolution
8. Agent Assistance
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Summarize
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Fix the Reply
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Tone Selector
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Expand Text
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Profanity Detection
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Magic Reply
10. Post-Ticket Assignment
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Auto Ticket Summary
11. Post-Ticket Disposition
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Auto QA
12. Gen AI – Analytics
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CX Load Predictions
ENTERPRISE PLAN
1. Ticketing Platform
-
Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
-
Multilingual Support
-
24×7 Support
-
Continual Improvement Module
-
Dedicated Account Manager
4. Dashboards
-
Analytics Dashboard
-
Advanced Analytics Dashboard
5. Others
-
Knowledge Base
-
Auto-Trigger
-
Folder & Queue Management
-
Contextual SOP
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Web Forms
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Sandbox
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Internal Chat
6. KAI
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Self-Serve
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Gen-AI Knowledge Base
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Ticket Deflection
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FAQ Generation
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Smart FAQ Search
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Chatbot
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Email Bot
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Social Media Bot
7. Pre-Ticket Assignment
-
Smart Routing
-
Customer Persona Based Resolution
8. Agent Assistance
-
Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
-
Profanity Detection
-
Magic Reply
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Agent Co-Pilot
9. Post-Ticket Assignment
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Auto Ticket Summary
10. Post-Ticket Disposition
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Auto QA
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Auto Skillset
11. Gen AI – Analytics
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CX Load Predictions
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NLQ
Integrations
Integrations
Kapture seamlessly integrates with your daily-use applications, offering 1000+ custom-built, industry-specific integrations for enterprises, supported by dedicated customer support and the industry’s fastest deployment.
CRM Integration
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Zoho
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Freshdesk
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Zendesk
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Hubspot
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Jira
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Salesforce
Call Integration
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Twilio
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Exotel
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Genesys
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Sr.Knowlarity
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Ozonetel-Cloudagent
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Airtel
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Tata Tele services
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Ameyo
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Ubona
Whatsapp Integration
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Gupshup
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Meta
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Twilio
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360dialog
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Haptik
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Yellow
Social Media Integrations
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Facebook
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Instagram
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WhatsApp
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Linkedin
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X
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Youtube
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Line
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Play Store
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App Store
eCommerce & Logistics Integrations
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Shopify
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Unicommerce
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Magento
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Woocommerce
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Lazada
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Shopee
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Blue Dart
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Delhivery
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Square
Payments Integrations
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Paypal
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RuPay
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Razorpay
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PayTM
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PhonePe
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PayU
ERP Integrations
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Oracle
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Dynamics 365
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SAP
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Plumsoft
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Google Cloud Platform
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Royal Orchid, Jaypee Group, Manipal Hospitals
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An ingenious cloud based Sales CRM Platform which will be is your one-stop solution to connect with customers and to automate all your business processes.
Company Email
sales@kapturecrm.com
Contact No.
Company's Address
Adjetter Media Network Pvt Ltd.
#25, Vruddhi Complex, Kodihalli
Bangalore, India - 560008
Kapture CX Comparisons
Popular Kapture CX Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Deal Management
- Contact & Company Management
- Activities & Reminders
- Document Management
- Advanced Filters
- Customizable Fields
- Predefined Mail Templates
- Data Export & Import with Fields Mapping
- Powerful API
- Multi-language and multi-timezone
- 2-way Sync Email Integration
- 2-way Calendar Sync
- Product Feature
- Workflow Automation
- eSignatures
- Roles & Permissions
- Web Forms
Pricing Info
Concord CRM offers fixed, straightforward enterprise pricing where every purchase includes a lifetime license and six months of support. You must renew your support if you require assistance after the initial six months. Contact the vendor for a free demo.
Regular License – $64
- 1 Installation
- One time fee
- 6 months of free support
- Unlimited everything
- Personal use only
- Full source code
- Lifetime license
- Email support
- Host on own server
Extended License – $390
- 1 Installation
- One time fee
- 6 months of free support
- Unlimited everything
- The end user can be billed
- Full source code
- Lifetime license
- Email support
- Host on own server
Integrations
Concord CRM connects with various apps to help manage your sales process even easier, with different types of tools such as:
- Zapier
- Gmail
- Pusher
- Outlook
- Twilio
- Google Calendar
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Concord CRM is a deal management tool that helps you to successfully close deals quickly by reminding you of the next steps to take.
Company Email
hello@concordcrm.com
Company's Address
Concord CRM Comparisons
Popular Concord CRM Alternatives
In the event you continue having doubts about which app will perform best for your business it may be a sound idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular a given app is and how large is its online presence.For instance, if you analyze Kapture CX LinkedIn account you’ll see that they are followed by 33 users. In case of Concord CRM the number of followers on their LinkedIn page is 0.
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