What is better Kapdesk or Halo Service Desk? Buying the most effective Help Desk Software product is all about evaluating numerous solutions and figuring out the top application for your specific needs. Our exclusive system will give you a brief look at the general rating of Kapdesk and Halo Service Desk. For all round quality and performance, Kapdesk scored 8.0, while Halo Service Desk scored 8.0. On the other hand, for user satisfaction, Kapdesk earned 100%, while Halo Service Desk earned 100%.
Below it's also possible to verify their features, terms, plans, etc. to determine what program will be more appropriate for your needs. An important aspect to evaluate is if the software lets you to enable and disable limitations on different types of users to protect any sensitive corporate data.
Right now, the leading products in our Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
Halo Service Desk offers different enterprise pricing plans in a user-based licensing model. Thus, users can access the same offerings and features regardless of the plan they choose and the number of IT service agents they have. Floating or concurrent user licensing is supported as well. Here are the details:
Halo Service Desk is an IT helpdesk solution that empowers MSPs and teams to attain ITIL compliance, drive work efficiency, and improve service delivery.
When you research different Help Desk Software solutions you shouldn’t only explore their list of features and offered pricing plans. Keep in mind the service should be matching your requirements and company so the more flexible their offer the better. Learn what OSes are supported by Kapdesk and Halo Service Desk and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this might be a deal breaker for many companies.
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