What is better JitBit HelpDesk or Oxygen Help Desk? Buying the perfect Help Desk Software product is all about comparing numerous solutions and determining the top program for your specific needs. Our unique process will give you an instant look at the general rating of JitBit HelpDesk and Oxygen Help Desk. For overall quality and performance, JitBit HelpDesk scored 9.2, while Oxygen Help Desk scored 6.8. On the other hand, for user satisfaction, JitBit HelpDesk earned 100%, while Oxygen Help Desk earned 96%.
Below you can also verify their characteristics, terms, plans, etc. to determine what software will be more suitable for your needs. An important aspect to evaluate is if the software lets you to toggle on/off limitations on various types of users to secure any critical company data.
We realize that not all people have the time to scrutinize dozens of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades. On-Premise HelpDesk Ticketing System Pricing:Small – $1699
Supports Up to 10 Agents
Free Upgrades Within 1 Year
Perpetual License
Company – $3499
Supports Up to 20 Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Enterprise – $4999
Supports an Unlimited Number of Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Source Codes
GIT-Access to Latest Code Updates
Expedited Support
SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)
Supports 1 Agent
500MB Storage Space
Upgrade/Downgrade Anytime
Startup – $69/month (billed monthly) or $59.25/month (billed annually)
Supports Up to 4 Agents
1GB Storage Space
Native iOS and Android Applications
Upgrade/Downgrade Anytime
Company – $129/month (billed monthly) or $108.25/month (billed annually)
Supports Up to 7 Agents
5GB Storage Space
Native iOS and Android Applications
Personal Domain
Downloadable Backups
Upgrade/Downgrade Anytime
Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)
JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:
JIRA
Outlook
Exchange
Dropbox
Slack
Github
Hipchat
Bitbucket
Zapier
Google Drive
Azure Active Dirctory
Trello
Harvest
Asana
Wordpress
Visual Studio Online
Azure DevOps/TFS/Visual Studio Online
Highrise
GitLab
Basecamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, HP, and ESPN
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.
You don’t want only a wide array of functionalities and adjustable pricing from a reliable Help Desk Software. Almost as significant as main features is a trustworthy customer support. You want to make sure that if you have any questions about JitBit HelpDesk or Oxygen Help Desk, or you face some problems, or perhaps you’ll want to ask for a specific update or functionality useful to your business you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you are able to enjoy personal training or at the very least an FAQ you can use.
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