Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Integrated Task Timers
- Weekly Timesheet Submissions and Approvals
- System-Generated “Nags”
- Visual Reporting
- Daily Task Assignments
- Milestone Tool
- Drag-and-Drop Rescheduling
- Email Updates
- Mobile Version
- Data Capture and Archiving
- Real-Time Graphing
- Weekly Trend Monitoring
- Project Time Tracking
- Billable vs. Unbillable time
- Data export to CSV and XML
- One-Click Retrieval
- Version Control
- Document Uploading
- Organic Classification Tags
- Easy File Access Via Internet
- Unlimited File Type Support
- Extensive Visual Theme Selection
- Customizable Defaults (work types, hourly rates, task statuses, priorities, and more)
- Multi-Currency Support
- Non-US Date and Time Format Support
- Unicode Character Support (including Mandarin and Chinese)
- Automated Overdue Invoice Alerts
- Freestyle Invoicing
- Canadian GST and Quebec PST Support
- Invoice Processing
- Cash Flow Monitoring
- Custom Functionality Builder
- Custom Reports
- Add-On Development
Pricing Info
Pricing Info
Intervals is offered in seven different plans, each catering to a specific storage size and number of active projects. All plans come with a 30-day trial period. All plans include unlimited users except for the Lite plan. The pricing is different than other software and is more affordable since it is usage based instead of based on the number of people with a login.
Lite – $29 per month
- Active Projects: 3
- Document Storage: 5 Gb
- Users: 3
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones:/li>
Basic – $49 per month
- Active Projects: 10
- Document Storage: 10 Gb
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Not So Basic – $69 per month
- Active Projects: 15
- Document Storage: 25 Gb
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Professional – $99 per month
- Active Projects: 30
- Document Storage: 50 Gb
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Premium – $159 per month
- Active Projects: 50
- Document Storage: 100 Gb
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Top Shelf – $219 per month
- Active Projects: 100
- Document Storage: 150 Gb
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Unlimited – $299 per month
- Active Projects: Unlimited
- Document Storage: Unlimited
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Integrations
Integrations
Intervals support integrations with the following business applications and systems:
- QuickBooks Online
- QuickBooks Desktop
- FreshBooks
- Xero
- Slack
- Google Drive
- Basecamp Classic
- Intervals Kanban
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, Ghirardelli, and Warner Bros.
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Take control of your workflow with Intervals, a web-based time, task and project management software.
Company Email
support@myintervals.com
Contact No.
Company's Address
414 E. Haley St
Santa Barbara, CA 93101
USA
Intervals Comparisons
Popular Intervals Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
You should note that while both Intervals and Salesforce Service Cloud may provide a top quality range of features each app may be aimed at a different business size. If you are analyzing various solutions you may want to focus on a company size they are aimed at. Specific elements may scale up efficiently for big enterprises but if you have a small or medium business it’s frequently more sensible to stay away from paying for complex features that you might never actually use.
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