What is better Interactive Intelligence CaaS or VSLogger Unlimited? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, Interactive Intelligence CaaS earned 7.7 points, while VSLogger Unlimited gained 8.0 points. At the same time, for user satisfaction, Interactive Intelligence CaaS scored 100%, while VSLogger Unlimited scored N/A%.
Details about their characteristics, tools, supported platforms, customer support, and more are given below to provide you with a more correct analysis. Keep in mind to purchase only the features your company needs to avoid wasting resources for features that are unnecessary.
If you want to quickly locate the more reliable Customer Support Software according to our experts we recommend you check out one of these solutions: Zendesk, Freshdesk, Freshdesk Omni.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Contact Versadial for enterprise pricing information and other product details on VSLogger. You can also submit a request for a demo to see if the software is a perfect fit for your business.
VSLogger Unlimited provides custom integration services to link your current tools with their call recording software.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Versadial VSLogger Call Recording Solution combines Call Recording, QC Evaluations, QC Review and Coaching, Live Team Performance and Gamification Dashboards.
No Customer Support Software will be able to cater to all the requirements of a company. Even though main functionalities of Interactive Intelligence CaaS and VSLogger Unlimited are important you should also carefully study the integrations provided by each product. Very often your team will already be using other types of B2B software in your company and it’s much more beneficial to select solutions that integrate well with one another. With that approach you can ensure a smooth exchange of information between your teams and apps, which can significantly reduce time wasted on migrating between one solution and the next.
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