What is better Interactive Intelligence CaaS or Splashtop Remote Support? The perfect Customer Support Software is a program that can address your company’s specific needs. You can determine which option works really with your business if you review several products before you decide which one is the best.
For example, Interactive Intelligence CaaS and Splashtop Remote Support are scored at 7.7 and 8.9, respectively, for all round quality and performance. Likewise, Interactive Intelligence CaaS and Splashtop Remote Support have a user satisfaction rating of 100% and 90%, respectively, which indicates the general feedback they get from customers. Even better, reach put to an existing client of the software and ask for their comments concerning the solution in question.
People who are pressed for time or would like to get a Customer Support Software advice from our team may want to investigate these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
In the event you continue having second thoughts about which solution will be best in your case it may be a sound idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular each service is and how wide is its online presence. For example, in case of Facebook Interactive Intelligence CaaS has 3768 likes on their official profile while Splashtop Remote Support profile is liked by 16112 users.
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