What is better NICE inContact CXone or XenCall? There are lots of Customer Support Software products out there right now. The ideal way to find out which one fits your needs best is to evaluate them side by side. For example, here you can review NICE inContact CXone and XenCall for their overall score (8.8 vs. 7.9, respectively) or their user satisfaction rating (91% vs. N/A%, respectively).
You can even examine their functions and pricing conditions along with other valuable data below. When matching products be sure to examine their related features and mark their distinctive elements to get a clearer picture of both deals. Likewise, bear in mind to assess other issues such as security, backup, usability, and customer service.
Currently, the leading products in our Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
When you pick a product that you are sure will be an actual asset for your team you shouldn’t just pay attention to what experts have to say about it. Quite frequently personal experience with the app will vary, depending on specific goals and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for every service to give you an immediate impression of how real users of NICE inContact CXone and XenCall rate their experience with the product. Our algorithm is built around advanced analysis of product appearances on other sites, social networks and blogs, so you will receive a full and credible landscape of what other customers think about every app. In this case NICE inContact CXone got a total satisfaction rating at 91% while for XenCall N/A% of people claim they had a positive experience with it.
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