What is better NICE inContact CXone or Tremendous? A good way to choose the right Customer Experience Management Software product for your company is to compare the solutions against each other. Here you can compare NICE inContact CXone and Tremendous and see their capabilities compared contrastively to help you decide on which one is the better product.
Furthermore, you can compare their overall ratings, for instance: overall score (NICE inContact CXone: 8.8 vs. Tremendous: 8.9) and user satisfaction (NICE inContact CXone: 91% vs. Tremendous: 97%). Examine their differences and similarities and see which one outperforms the other. Similarly think about your company tomorrow; will your company outgrow the app in the next couple of years?
Those of you who want to save some time or would like to get a Call Center Software advice from our team may want to try out these top choices for this year: JustCall, Zendesk, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Tremendous is free to use. There are no platform-associated fees. Funding your Tremendous account and sending rewards and gift cards are free of charge, but there’s a 3% processing fee if you fund your account using credit cards. Physical cards also cost $2 per card.
You can contact the vendor to learn more about these fees.
Aside from API integrations, Tremendous offers out-of-the-box integrations with software such as:
Slack
SurveyGizmo
Qualtrics
Yotpo
Decipher
Typeform
SurveyMonkey
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Poll Everywhere, citibike
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A free-to-use online platform that makes it easier to manage rewards and incentive programs. The software gives businesses three options for rewarding employees: Visa cards, money, and e-gift cards. Employers can opt for physical or digital Visa cards or through ACH and PayPal transfers.
You don’t want only a broad array of features and flexible pricing packages from a well-known Customer Experience Management Software. Almost as important as key features is a top-notch customer support. You want to ensure that if you have any questions about NICE inContact CXone or Tremendous, or you face some problems, or perhaps you’ll want to ask for a specific revision or functionality useful to your team you can count on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to benefit from personal training or at least an FAQ you can use.
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