What is better NICE inContact CXone or EVS7? Selecting the best Customer Support Software for your organization is complicated with a lot of features, choices, and terms to consider. On the other hand, depending on our review directory will allow you to simplify the selection steps by displaying all key solutions in one place.
For example, you can contrast NICE inContact CXone and EVS7 for their functions and overall scores, in this case, 8.8 and 7.1, respectively. Furthermore, you can check which one has superior general user satisfaction rating: 91% (NICE inContact CXone) and N/A% (EVS7) to learn which product is better for your company. Don’t just choose the service with the most attractive price, but the software that has the best value.
Our experts made sure to review all popular Call Center Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: JustCall, Freshdesk Contact Center, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
EVS7 Cricket integrates with various web-based CRM systems, Dolphin supports connections with Zoho and WebMaster, while Parrot gives users access to open API for maximum flexibility.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Walgreens, Century21, Disney
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
EVS7 is a well-rounded, cloud-based call center service solution.
It may not always be enough to just compare NICE inContact CXone and EVS7 with each other. While reliable functionalities, cost and customer experience are all crucial and should be included when making a final decision, you should also check out the recognition and awards won by every app. Frequently a less popular product may turn out to be a great choice that was a winner of many industry awards such as our Experts’ Choice Award which reveals that regardless of limited market popularity it’s a significant contender to the software that rule the market.
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