What is better NICE inContact CXone or EVS7? When scouting for the appropriate Customer Support Software for your enterprise it is suggested that you examine the characteristics, costs, as well as other crucial information concerning the product and vendor. Here, you are able to see the parallels and distinctions between NICE inContact CXone (overall score at 8.8 and user satisfaction at 91%) and EVS7 (overall score at 7.1 and user satisfaction at N/A%).
It's also possible to look at their specific modules, like services, plans, pricing, terms and conditions, etc. Similarly, read the terms carefully for information on extra charges, like, setup fees, independent customer service, upgrade fees, storage fees, and other similar charges.
In case you you have to quickly decide on the optimal Call Center Software according to our experts we advise you examine one of these solutions: Freshdesk Contact Center, JustCall, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
EVS7 Cricket integrates with various web-based CRM systems, Dolphin supports connections with Zoho and WebMaster, while Parrot gives users access to open API for maximum flexibility.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Walgreens, Century21, Disney
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
EVS7 is a well-rounded, cloud-based call center service solution.
You should pay attention to the fact that while both NICE inContact CXone and EVS7 may have a reliable range of features every service might be aimed at a different company size. If you are analyzing various solutions you may want to pay attention to a company size they are meant for. Specific functionalities may scale up with no problem for big enterprises but if you have a small or mid-sized company it’s often more sensible to refrain paying for customized functionalities that you might never have a chance to use.
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