What is better NICE inContact CXone or Deskforce? Getting the ideal Customer Support Software for your company is essential to growing your company’s productivity. In our platform, you can easily evaluate a wide range of solutions to see which one is the proper software for your requirements. Here you can match NICE inContact CXone vs. Deskforce and examine their overall scores (8.8 vs. 8.0, respectively) and user satisfaction rating (91% vs. N/A%, respectively).
It's also possible to browse the specifics of prices, conditions, plans, features, tools, and more, and determine which software offers more benefits for your business. As a rule of thumb, choose the software that allows you to scale the features and price terms to address your business growth or lack of it.
Those of you who are pressed for time or need a Call Center Software advice from our team may want to investigate these top choices for the current year: Freshdesk Contact Center, Zendesk, JustCall.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Contact Deskforce for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Deskforce integrates with the following business systems and applications:
Salesforce
Microsoft Dynamics
Zendesk
Zoho
Bitrix
SugarCRM
HighRise
Vtiger
Zurmo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CallQuall
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskforce equips businesses with a full ecosystem of cloud-based real-time communication solution that consolidates the business process and strengthens business intelligence efforts.
Almost as crucial as functionalities and client support quality are pricing packages given by NICE inContact CXone and Deskforce. Even though price should not be the only aspect it’s definitely an important thing to think about. You should count on a flexible pricing package that can be adjusted to your team size and easily scaled up every time your team grows. Be sure that you don’t select pricing plans that have extra tools that you won’t find useful and always try to get in touch with the vendor directly because enterprises can often count on special pricing. You should also give a chance to a free trial or demo of every service to spend at least some time working with it. It’s a useful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it’s like to work with NICE inContact CXone and Deskforce.
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