Compare Impel CRM vs. Zoho CRM

Finding the ideal CRM Software for your organization is vital to boosting your company’s effectiveness. In our platform, it is simple to assess numerous solutions to see which one is the most suitable software for your requirements. Here you can match Impel CRM vs. Zoho CRM and examine their overall scores (7.3 vs. 9.4, respectively) and user satisfaction rating (100% vs. 92%, respectively). You can also browse the specifics of pricing, terms, plans, functions, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, go for the business software which helps you to scale the features and price terms to match your company growth or lack of it. If you would like to quickly find the optimal CRM Software according to our experts we recommend you examine the following solutions: Freshsales, HubSpot CRM, Freshdesk.
Product

Impel CRM

VS

Zoho CRM

VS

Impel CRM screenshot Zoho CRM screenshot
Pricing Details

Total Score

Our Score

7.3 ?

Our Score

9.4 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

92% ?

Pricing

Pricing

$20

free

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Info

General Info

Impel CRM is an integrated suite that enables users to focus on delivering services and solutions that satisfy their customers.
Zoho CRM is the winner of our 2015 Marketing Software Award. It enables you to track opportunities, forecast sales, efficiently manage contacts, and much more.
Useful Links
Pricing Details

Pricing Details

Learn more about Impel CRM pricing Learn more about Zoho CRM pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Vendor Email

Vendor Email

support@impelops.com sales@zohocorp.com
Types of Customers

Types of Customers

Small Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Contact No.

Contact No.

+91 (96118) 10000 +1-888-900 9646
Languages

Languages

English, China, India English, Chinese, German, Japanese, Spanish, French, Russian, Italian, Dutch, Portugese, Polish, Turkish, Swedish
Available Support

Available Support

Phone Live Support
Training
Phone
Ticket Training
Available Integrations

Available Integrations

Impel CRM supports integrations with the following business systems and applications:

  • Tally.ERP9
  • Impel Touch

Impel CRM also offers custom integrations with its comprehensive SOAP APIs.

You can extend Zoho CRM by integrating it with some of the following applications:

  • Zoho Mobile Edition
  • Zoho Email
  • Zoho Projects
  • Zoho Apps
  • Google Apps
  • Gmail
  • Microsoft Outlook
  • QuickBooks
  • MailChimp
  • Contactology
  • Coconect
  • Constant Contact
  • Zopim
  • Twitter
  • Facebook
  • vWorkApp
  • ClickDesk
  • ExactTarget
  • HelpOnClick
  • gUnify
  • OneSaaS
  • Socket
  • TeamSupport.com
  • GetResponse
  • Wufoo
  • SimplyCast
  • CloudWork
  • Unbounce
Vendor's Address

Vendor's Address

PK4 Software Technologies Pvt Ltd
203 Sri Sai Plaza
New BEL Road
Bangalore 560054
INDIA
4141 Haciendra Drive
Pleasanton, CA 94588
USA
List of Features

List of Features

Impel CRM FEATURES

  • Activity Planner
  • Advanced Reporting
  • All-in-One Sales Automation
  • Email Marketing
  • Expense Management
  • Customer Support across channels
  • E-coupon Management
  • Field Reporting via SMS
  • Integrated Email
  • Loyalty Management
  • Sales Order management
  • SMS Functions
  • Test Center
  • Rural Marketing
  • Inventory Management
  • JustDial Integration

Zoho CRM FEATURES

Sales Force Automation
  • Lead Generation & Qualification
  • Pipeline Analysis
  • Sales Stage & Probability Analysis
  • Competitive Analysis
  • Real-Time Forecasting
  • Quota Management
Lead Management
  • Automate lead management process
  • Fast track lead to deal process
  • Capture leads from website
  • Import leads from trade shows, seminars, direct mail, etc.
  • Match sales-ready leads to the right sales people
  • Convert prospects into opportunities, accounts, and contacts with a single click
  • Sales processes as per own best practices (B2B & B2C)
Account Management
  • Single database
  • Customer data across products, geographies, account, and status
  • Parent-child relationships between customer accounts and their subsidiaries
  • Price quotes, sales orders and invoices
  • Purchase history to find cross-sell and up-sell opportunities
  • Loyalty programs
Effective Follow-up
  • Log important customer calls
  • Save customer meetings and calls in an intuitive calendar
  • Invite employees, leads and contacts to meetings and events
  • Manage recurring events by day, week, month and/or year
Website Integration with Forms
  • Create forms with no coding
  • Set rules to simplify lead distribution
  • Upload forms live instantly
  • Catch leads directly into your CRM
CRM Workflow Management
  • Workflow alerts while creating or modifying records
  • Associate tasks to the workflow rules with CRM records
  • Email notifications with templates and upon triggering a workflow rule
  • Auto schedule the workflow actions at pre-defined interval
  • Instant notifications to 3rd party applications via Webhooks
  • Custom Functions
  • Macros automate tasks
Sales Tracking
  • Sales Opportunity Management
  • Monitor sales opportunities across sales cycle
  • Import sales opportunities from third-party solutions and services
  • 360-degree view
  • Drag-and-drop customization wizard
  • Big deal alert
  • Sales pipeline and sales escalation process
  • Free Edition
Pulse
  • Track records that are critical to your business based on your criteria
  • Stay on top of sales updates in real time
  • Identify cold prospects for a sales follow-up
  • Sort updates by users and modules
  • Sort records by record owner and module
  • Complete visibility based on last activity
Sales Forecasting
  • Revenue based on data within Zoho CRM
  • Create, assign and revise sales quotas
  • Assess individual and team performance
  • Forecast accuracy against commit amounts
  • Fully customizable forecast reports and dashboards
Productivity
  • Business Card View
  • Quick glance at important details of the contact without scrolling or searching
  • Customize fields
MailMagnet
  • Captures, collates and distributes customer email activity within your CRM
  • Get notification and reply to customer emails within CRM
  • Intuitively scans your mailbox and displays only relevant emails
  • Send emails via your favorite mail client
  • Get a copy of the email linked to the right lead or contact in CRM
  • Link prospect and customers emails with your CRM data
  • Share emails from prospects based on your own rules
  • Create mail merge templates for different modules
  • Get updated user info in merged documents
  • Manage templates in secured folders
Document Library
  • Role-based folders, sub-folders
  • Share collateral to your salespeople
  • Send documents from your CRM
  • One document can have multiple versions
  • Quick feedback from colleagues to improve document
Social CRM
  • View social interactions of your brand with prospect
  • Reply to direct messages, likes and mentions via your brand’s social profile
  • Engage future prospects from within the social stream
  • Stay tapped on customer’s interests and updates
  • Comment or like them inside CRM
Mobile CRM
  • Real time access to customer data
  • Receive sales alerts
  • Search customers nearby, create tasks
  • Capture trade show leads directly into Zoho CRM
  • Digitalize and save business cards on your iPhone
CRM for Google Apps
  • Custom Modules, API, Webhooks and Custom Functions
  • Create campaigns, email marketing & autoresponders
  • Enable security controls, organizational hierarchy & territories
Popular Customers

Popular Customers

Sunfire Technologies, Modi Tyres, Quickheal Technologies ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone
Available Plans

Available Plans

Impel CRM offers two affordable plans that come with all the general features as well as other functionalities, including training, customer support, and platform functions. Users can also try Impel CRM for 15 days with no risk and no cost.

Corporate – $20/user/month

  • 5 web users (minimum)
  • 50MB per user

Enterprise – $35/user/month

  • 2 web users (minimum)
  • 100MB per user

Zoho CRM offers a free edition and per user monthly subscription plans that are billed annually. All major cards and bank or check transfer are accepted. There is also a great free trial plan that you can try out. These are the SMB and enterprise pricing plans to choose from:

Free Edition – For 3 users

  • Leads
  • Contacts
  • Accounts
  • Opportunities
  • Tasks, events, call logs, and notes
  • CRM views
  • Advanced filters
  • Status updates
  • Direct messages
  • Attach files to feeds
  • Follow up rules
  • Twitter, Facebook & Google+ integration
  • 10 Email templates
  • Email opt-out
  • Several other features

Standard – $18/user/month (billed monthly) $12/user/month (billed annually) plus tax, as applicable

  • All features from Free Edition+
  • Sales forecasting
  • Scoring rules
  • Charts and KPIs
  • Document library
  • Roles and profiles
  • Custom fields
  • Call center connectors
  • Webforms
  • Secure, encrypted transmission

Professional – $30/user/month (billed monthly) or $20/user/month (billed annually) plus tax, as applicable

  • All Features from the Standard Plan+
  • Email integration
  • Social CRM
  • Sales signals
  • Workflows and macros
  • Blueprint – Process management
  • Inventory management
  • Unlimited records
  • Google AdWords integration

Enterprise – $45/user/month (billed monthly) or $35/user/month (billed annually) plus tax, as applicable

  • All Features from the Professional Plan+
  • Zia Voice – Conversational AI
  • Multi-user portals
  • Target meters, anomaly detectors, predictive AI
  • Custom modules and buttons
  • Mobile SDK and app distribution
  • Conditional fields
  • Subforms
  • Encryption at Rest

Ultimate – $100/user/month ( billed annually)

  • All Features from other plans+
  • Dedicated Database cluster
  • Free Premium support
  • Automation suggestions
  • Data enrichment
  • Enhanced storage
  • Email sentiment

Bundle – $50/user/month when billed annually and $60/user/month when billed monthly

Zoho CRM is also part of the Zoho CRM Plus bundle.  This combines the customer engagement software solutions that Zoho, including:

  • CRM
  • Campaigns
  • Desk
  • SalesIQ
  • Social
  • Projects
  • Survey
  • Reports
  • SalesInbox
  • Motivator
  • BugTracker
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QUICK LINKS

QUICK LINKS

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No CRM Software will manate to cater to all the needs of a specific team. Though main functionalities of Impel CRM and Zoho CRM are important you should also carefully analyze the integrations provided by a given solution. Quote frequently your team will already be making use of some other B2B software in your company and it’s much more beneficial to opt for products that integrate well with each other. That way you can guarantee a smooth transfer of data between your teams and software used, which can really reduce time devoted to migrating between one service and the other.