What is better iHelpDesk or NICE inContact CXone? Getting the most effective Help Desk Software product is all about cross-checking numerous solutions and identifying the top application for your specific needs. Our proprietary system will give you a brief look at the general rating of iHelpDesk and NICE inContact CXone. For all round quality and performance, iHelpDesk scored 6.5, while NICE inContact CXone scored 8.8. On the other hand, for user satisfaction, iHelpDesk earned 100%, while NICE inContact CXone earned 91%.
Below you can also check their functionalities, terms, plans, etc. to determine what application will be more appropriate for your situation. One key feature to assess is if the application can enable/disable limitations on different types of users to protect any confidential corporate data.
In case you you want to quickly identify the more reliable according to our review team we advise you take a look at one of these services: .
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
You should keep in mind that while both iHelpDesk and NICE inContact CXone may offer an excellent array of features every service could be created for a different company size. If you are comparing features you should focus on a company type they are catering to. Some elements might scale up effectively for large enterprises but if you run a small or mid-sized business it’s often better to avoid paying for complex functionalities that you might never use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
