What is better HoduCC or Sharpen? There are many Customer Support Software products out there today. The simplest way to find out which product fits your needs best is to evaluate them side by side. As an example, here you can review HoduCC and Sharpen for their overall score (8.0 vs. 7.4, respectively) or their user satisfaction rating (92% vs. N/A%, respectively).
It’s also possible to examine their features and pricing terms and other useful details below. When matching products make sure to examine their corresponding functions and mark their differences to get a clearer picture of both deals. What is more bear in mind to assess other features such as security, backup, intuitiveness, and helpdesk support.
Right now, the most popular services in our Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
HoduCC enterprise pricing plans are quote-based and are available upon request. You can expand the capabilities of the base product with add-on modules for IVR surveys, quality analysis, and SMS broadcasting. Contact a HoduSoft sales representative for more details.
HoduCC has an existing partnership with Zoho, a leading provider of CRM applications and other online office productivity software. With this integration, HoduCC can get leads from your Zoho CRM and use the lead’s contact details to make a call. Aside from Zoho, HoduCC integrates with SalesForce and other major CRM systems. For adding live chat features to your website, HoduCC offers a convenient way to do this via a plug-in.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UNICEF, Travelopod, Wapic Insurance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Omnichannel customer support software that helps contact centers deliver excellent customer service.
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
When you research different Customer Support Software products you shouldn’t only look at their list of features and offered pricing plans. Pay attention to the fact that the service should be adjusted to your needs and business so the more flexible their offer the better. Explore which OSes are supported by HoduCC and Sharpen and ensure you will obtain mobile support for whichever devices you work on in your company. You should also find out which languages and geographies are supported, as this might be a critical factor for many companies.
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