What is better HoduCC or MiContact Center? The ideal Customer Support Software is a solution that can handle your company’s unique needs. You can identify which alternative works best for your industry if you assess numerous products before you decide which one is the best.
For example, HoduCC and MiContact Center are scored at 8.0 and 7.8, respectively, for total quality and performance. Similarly, HoduCC and MiContact Center have a user satisfaction rating of 92% and N/A%, respectively, which suggests the general feedback they get from customers. Even better, reach put to a current user of the software and ask for their feedback regarding the application in question.
At the moment, the top services in our Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
HoduCC enterprise pricing plans are quote-based and are available upon request. You can expand the capabilities of the base product with add-on modules for IVR surveys, quality analysis, and SMS broadcasting. Contact a HoduSoft sales representative for more details.
HoduCC has an existing partnership with Zoho, a leading provider of CRM applications and other online office productivity software. With this integration, HoduCC can get leads from your Zoho CRM and use the lead’s contact details to make a call. Aside from Zoho, HoduCC integrates with SalesForce and other major CRM systems. For adding live chat features to your website, HoduCC offers a convenient way to do this via a plug-in.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UNICEF, Travelopod, Wapic Insurance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Omnichannel customer support software that helps contact centers deliver excellent customer service.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Almost as essential as features and customer support quality are pricing options offered by HoduCC and MiContact Center. While price should not be the only factor it’s definitely an important thing to think about. You should expect a flexible pricing plan that can be adjusted to your business size and painlessly scaled up every time your business develops. Be sure that you don’t pick pricing plans that have advanced features that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can frequently count on special pricing. You should also try out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t require you to pay any money and offers a reliable overview of what it’s like to work with HoduCC and MiContact Center.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
