Workfront
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Project and Portfolio Management
- Resource Management
- Capacity Planning
- GANTT Charts
- Workflow Automation
- Request Management
- Approvals
- AGILE Project Management
- Team Collaboration
- Document Management
- Social Recognition
- Mobile Access
- My Work Queue
- Outlook Integration
- Notifications and Updates
- Reports and Dashboards
- Time Tracking
- Enterprise-Grade Security
- Integrations and API
- Online Proofing
- Digital Asset Management
Pricing Info
Workfront offers 4 enterprise pricing packages. The pricing of all 4 plans are quote based.
Workfront Team Plan
- Advanced reporting and dashboards
- Approve projects and work
- Automatically assign work
- Capture the information you need
- Custom branding
- Integrate with storage tools
- Make and receive requests
- Mobile apps
- My Work dashboard
- Plan and manage work
- Project resource management
- Standard support
- Team Agile views
- Team resource management
- Timesheets
- Unlimited collaboration
Workfront Pro Plan
All the features of Team Plan, plus:
- Advanced custom branding
- Automated request approvals
- Automated review and approvals
- Business case alignment
- Create your own integrations
- Demand management
- Department resource scheduling
- Interactive website review
- Manage work across teams
- Premium digital proofing
- Productivity tool integrations
- Project Agile views
- Resource planning
- Standard support
- Track time across teams
- Unlimited collaboration
- Unlimited reporting and dashboards
Workfront Business Plan
All the features of Pro Plan, plus:
- Advanced custom branding
- Advanced resource scheduling
- Alignment Scorecards
- Centralized work management
- Cross-departmental automated approvals
- Multi-department demand management
- Portfolio Optimizer
- Premium support
- Real-time integrations
- Unlimited collaboration
Workfront Enterprise Plan
All the features of Business Plan, plus:
- Advanced custom branding
- Audit rights
- Corporate Portfolio Optimizer
- Enterprise resource scheduling
- Global demand management
- Plan and manage work for the entire enterprise
- Premium support
- Unlimited collaboration
- Whitelist IP
Integrations
Workfront supports integrations with the following business systems and applications:
- Salesforce Marketing Cloud
- Jive
- JIRA
- ProofHQ
- Google Drive
- Dropbox
- Box
- Salesforce Sales Cloud
- Microsoft Outlook
- WebDAM
- Widen
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Metlife, NBC Universal, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Workfront is the only solution that expertly manages all of your work, not just projects. Since it offers a comprehensive view of business operations, proprietors and managers can identify issues and trends with ease. They can even do so with the rest of the team, from sales professionals to administrative staff.
Company Email
Contact No.
Company's Address
Workfront
3301 N Thanksgiving Way Ste. 100
Lehi, UT 84043
USA
Workfront Comparisons
Popular Workfront Alternatives
It may not always be enough to simply compare Hiver and Workfront against one another. Even though useful functionalities, pricing plans and user experience are all crucial and should be included when making a final decision, you should also check out the recognition and awards claimed by each app. Frequently a less known service may turn out to be a great choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that despite lesser market presence it’s a significant rival to the apps that rule the market.
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