Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- SMS Short Codes
- Bulk Messaging
- Free Incoming SMS
- Two-Way SMS
- Unicode Characters
- Real Time SMS Notifications and Logs
- Delivery Reports
- Message Queueing
- Create Conference App
- Conference Calls
- Call Center Solution
- Call Tracking
- Call Recording
- Dynamic Caller ID
- Intelligent Call Control
- Two-Factor Authentication
- Voice Broadcasting Alerts
- Global Numbers Inventory
- Extensive Device Support
Pricing Info
Plivo offers several enterprise pricing options for all sizes of businesses. It offers a pay-as-you-use pricing based on inbound and outbound calls made per minute and SMS sent per minute. Here are the details:
Plivo Voice
Regular Phones
- Outbound Calls – Make Calls Starting At $0.0120/minute
- Inbound Calls – Receive Calls Starting At $0.0085/minute
- Buy Numbers Starting At $ 0.8000/month
Toll-Free Phones
- Outbound Calls – Make Calls Starting At $0.0030/minute
- Inbound Calls – Receive Calls Starting At $0.0210/minute
- Buy Numbers Starting At $1.0000/month
Plivo SMS
Regular
- Outbound SMS – Send SMS Starting At $ 0.0035/minute
- Inbound SMS – Receive SMS At Free/SMS
- Buy Numbers Starting At $ 0.8000/month
Short Codes
- Outbound SMS – Send SMS Starting At $0.0040/minute
- Inbound SMS – Receive SMS At Free/SMS
- Quarterly Rental Fee:
- Random – $3000/3 months
- Vanity – $4500/3 months
Integrations
Plivo supports integration with multiple SIP-based VoIP software and CRM solutions.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mozilla, Netflix, CallHub
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An SMS and Voice Call Platform which promotes brand identity through SMS short codes and offers call center solution.
Company Email
Company's Address
Plivo US
201 Mission Street, Suite 230
San Francisco, CA 94105
USA
Plivo Comparisons
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Every time you research various Communications Software apps you shouldn’t just explore their list of features and offered pricing packages. Pay attention to the fact that the service must be meeting your standards and company so the more flexible their offer the better. Check what platforms are supported by Hiver and Plivo and be certain you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this might be a critical factor for many firms.
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