Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Screen sharing with multiple participants
- Adjust speed/quality settings
- Application selection
- Chat
- Copy/paste/email session info
- Disable specific features
- File/clipboard transfer
- HTML viewer – 100% browser based
- Meeting scheduler
- Multi-monitor support
- Participant emoticons
- Participant pointer
- Pause transmission
- Profile manager
- Recording and playback
- Remote keyboard/mouse control
- Session login on your website
- Switch presenter
- Usage reports
- Whiteboard
Pricing Info
Mikogo offers two plans, a free one and a paid one for enterprises and professionals. Here are the details:
Free Plan:
- A single user
- 1 participant per session
- All standard features
Professional Plan: $16 / mo (annually)
- A single user
- 25 participants per session
- Standard and Premium features
Integrations
Mikogo offers a REST API for easy integration into third-party products. The Mikogo API provides for scheduling, starting and participating in online meetings. No user data needs to be exchanged as the user management remains with you.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Dell, Intel, Sharp, LG Electronics, Lufthansa
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Mikogo is an easy-to-use screen sharing app that offers a fast and secure solution for online meetings, web conferencing, presentations and more.
Company Email
Contact No.
Company's Address
R 3, 4-5, 68161 Mannheim, Germany
Mikogo Comparisons
Popular Mikogo Alternatives
No Communications Software will be perfect enough to cover all the needs of a company. Even though core functionalities of Hiver and Mikogo are important you should also thoroughly explore the integrations provided by each software. In many cases you will already be making use of some other SaaS software in your company and it’s always more beneficial to go with apps that integrate well with each other. With that approach you can guarantee a smooth transfer of data between your teams and apps, which can significantly reduce time devoted to migrating between one app and the next.
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