Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Manage Customer Communications Contents in the Cloud
- Removes Dependency on Spreadsheets and IT
- Generate and Edit Content Using A Simple and Easy-To-Use Web-Based Editor
- Create Targeting Rules
- Easily Handle Contents for Different Customer Segments
- Test Contents Before They Get into Production
- Automated and Configurable Approval Workflow
- Share Content Across Communications, Systems, and Channels
- Tracking and Reporting Feature
- Intelligent Content Organization, Maintenance, and Re-Use
- Reduce Large Volumes of Communications
- Discover the Contents You Really Need
Pricing Info
Messagepoint offers three paid plans which you can avail through subscription. Here are the details:
Department Plan – By quote
- This plan is used by a specific LOB (lines of businesses), business unit, or department that is operating within a designated territory such as United States, Canada, Latin America, EMEA, and Asia-Pacific.
Enterprise Plan – By quote
- This plan is created for organizations that have multiple LOBs operating within a designated territory such as United States, Canada, Latin America, EMEA, and Asia-Pacific.
Global Plan – By quote
- Global Plan aims to serve the communications needs of multiple LOBs that are operating under the same organization across multiple designated territories.
Integrations
Messagepoint integrates with the composition and communications delivery systems and tools that you are currently using.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sun Life Financial, AllianceData, Citibank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based customer communications management software designed to easily and quickly create, edit, test, review, share, and track contents for your customer-centric communications.
Company Email
Contact No.
Company's Address
Messagepoint, Inc.
207 Queens Quay West,
Suite 802 Toronto,
ON M5J 1A7
Messagepoint Comparisons
Popular Messagepoint Alternatives
No Communications Software will manate to cover all the needs of a specific team. Even though main functionalities of Hiver and Messagepoint should matter you should also carefully study the integrations provided by every solution. In many cases you will already be working with other types of SaaS software in your company and it’s definitely better to opt for products that integrate well with each other. That way you will be able to ensure an effortless transfer of data between your teams and software used, which can really reduce time wasted on migrating between one app and the next.
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