Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Predictive Dialing
- Ringless Voicemail
- Voice Broadcasting
- Rich Text Messaging
- Automation
- Security
- Support
Pricing Info
LeadsRain offers four enterprise pricing packages that depend on features and functionalities. The pricing per the main feature is as follows:
Cloud-Based Predictive Dialer
- 1.25¢
- Pay per use plan
- Recommended for 1-5 agents
- Pay-per-use model
- Instant use
- Billing starts once the call is answered
- Toll-free number offered at $40/number/month
- E-mail service can be an add on at $10/month
Ringless Voicemail
- 1.5¢/minute
- Pay per use plan
- Charges applied only on successful voicemail drops
- Charges for Hawaii and Alaska will be 10¢/minute
Voice Broadcasting –
- 1.25¢/minute
- Pay per use plan
- Pricing starts once the call is answered
- Charges applied on a per-minute basis
Rich Text Messaging
- 1.3¢ base rate
- Pay per use plan
- Rich media
- Comes with caller ID at $1/caller ID/month
- Each caller ID can send 200 SMS/day
Integrations
LeadsRain integrates with more than 5,000 third-party apps and some are the following:
- SalesForce
- PipeDrive
- Zoho
- Zapier
More details available at: https://leadsrain.com/resources/integration/
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Cablevision, Yandex, The Republican Party
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Comprehensive CRM software for foolproof SMS and voice marketing campaigns.
Company Email
Contact No.
Company's Address
LeadsRain
20C Trolley Square,
Wilmington, DE 19806
USA
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Both Hiver and LeadsRain were reviewed by a team of independent SaaS experts who prepared a detailed analysis of all crucial aspects of every product. Their ultimate rating was calculated by means of unique SmartScore model which gives a separate partial score to every element like: main features, client support, mobile support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect important to a business so we make an effort to pay attention to all aspects of a service prior to coming up with its final score.
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