What is better Hiver or Kapdesk? To successfully get the most effective and productive Customer Support Software for your business, you need to compare products available on the market. For example, here you may match Hiver’s overall score of 8.8 against Kapdesk’s score of 8.0. You can even evaluate their general user satisfaction: Hiver (96%) vs. Kapdesk (100%).
Furthermore, you can evaluate their good and bad points feature by feature, including their terms and conditions and pricing. By comparing products you are sure that you choose the best software for your needs. Of course you have to know your particular requirements to realize which service addresses those needs.
In the event you want to quickly find the optimal Help Desk Software according to our review team we recommend you take a look at these products: Freshdesk, Zendesk, Salesforce Service Cloud.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
No Customer Support Software will manate to solve all the needs of a business. While key features of Hiver and Kapdesk are important you should also thoroughly examine the integrations provided by each software. In many cases you will already be using some other SaaS software in your company and it’s always better to opt for software that integrate well with one another. That way you will be able to guarantee an effortless transfer of information between your teams and apps, which can really reduce time devoted to migrating between one product and the other.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
