Hiver
vsCisco Webex
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Web and Video Conferencing
- Conferencing
- Webinars
- Conferencing
- Chat and Brainstorming Tools
- Application/File Sharing
- Multimedia Content Sharing
- Call Sharing
Pricing Info
Cisco Webex offers 3 enterprise pricing packages:
Cisco Webex Premium 8 – $24/user per month or $19/user per month (for annual subscription)
- Up to 8 people/meeting
- Unlimited meetings
Cisco Webex Premium 25 – $39/user per month or $29/user per month (for annual subscription)
- Up to 25 people/meeting
- Unlimited meetings
Cisco Webex Premium 100 – $69/user per month or $49/per user per month (for annual subscription)
- Up to 100 people/meeting
- Unlimited meetings
All plans include:
- Video conferencing (full-screen, up to 7 video feeds, or split-screen)
- Share applications or your whole screen
- VoIP or phone call-in
- Markup tools and whiteboard
- Record meetings (including video)
- Free mobile apps
- Share the presenter role
Integrations
Cisco Webex supports the following integrations:
- Dropbox
- Box
- Zendesk
- Nimble
- GitHub
- Zapier
- Pardot
- Configio
- SharpSpring
- Cherwell
- Litmos
- Act-On
- efront
- BizLibrary
- Docebo
- SuccessFactors
- OneLogin
- ThoughtIndustries
- Paradiso LMSesExec
- Bitium
- eTrigue
- ExpertusONE LMS
- Courseplay
- Astea Alliance
- Highspot
- Microsoft Outlook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cisco Webex is a web conferencing software that aids users to hold online events and meetings, and serves as a team workspace as well. The software features flexible solutions aimed to accommodate businesses of all sizes, and offers different plans to conform to different requirements. Cisco's expertise in network connectivity plays a large part in providing platform, broadcast-quality audio, and multiple productivity tools to Webex.
Company Email
Contact No.
Company's Address
San Jose, California,
USA
Cisco Webex Comparisons
Popular Cisco Webex Alternatives
Both Hiver and Cisco Webex were evaluated by a team of reliable B2B experts who conducted a thorough study of all key elements of each solution. Their total score was calculated with unique SmartScore algorithm which provides an individual partial score to each factor like: main features, client support, mobile device support, security, user satisfaction and reviews in other media. Here at FinancesOnline we realize useful features are not the only factor important to a business so we make sure we pay attention to all aspects of a service before giving it a final rating.
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