Backlog
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Project Management
- Track Project Progress
- Task Management
- Tasks into Subtasks
- Prioritization
- Work Requests
- Gantt Chartts
- Burndown Charts
- Git GRaph
- Wikis
- Collaborate on Code
- Team Collaboration
- Prioritization
- Version Control
- File Sharing
- Bug Tracking
- Milestones
- Custom Fields
- Notifications
- Private Repositories
Pricing Info
Backlog offers several SMB and enterprise pricing plans for users to choose from:Backlog Free Plan
–$0/month
- Free Forever
- Up to 10 Users
- 1 Project
- 100 MB Total Storage
Backlog Starter Plan
– $35/month or $350/year
- Up to 30 Users
- 5 Projects
- 1 GB Total Storage
Backlog Standard Plan
– $100/month or $1,000/year
- Unlimited Users
- 100 Projects
- 30 GB Total Storage
Backlog Premium Plan
– $175/month or $1,750/year
- Unlimited Users
- Unlimited Projects
- 100 GB Total Storage
Backlog Enterprise Plan
–$1,200 to $8,500/year
- 20 to 300 users
- Unlimited projects
- Unlimited storage
Integrations
Backlog support the following integrations:
- Slack
- Jenkins
- Google sheets
- Import from Jira and Redmine
- Cacoo
- Typetalk
- iCal
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OMRON, SoftBank Robotics, Weblio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An online all-in-one solution dedicated to the rare combination of project and code management for teams involved in software development. It combines project tracking and developer tools in one platform, as well as a powerful bug tracking feature that outlines and organizes reported issues for the developer teams to follow easily.
Company Email
Company's Address
1 Chome-8-6 Daimyo, Chuo Ward,
Fukuoka, Fukuoka Prefecture 810-0041,
Japan
Backlog Comparisons
Popular Backlog Alternatives
In the event you continue having doubts about which software will perform best for your company it may be a good idea to analyze each service’s social metrics. Such metrics are usually a way to see how popular every software is and how extensive is its online presence. For instance Hiver Twitter account has currently 4564 followers. At the same time Backlog Twitter is followed by 544 users.
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