What is better Helprace or Splashtop Remote Support? If you wish to have a easy way to find out which Customer Support Software product is better, our proprietary method gives Helprace a score of 8.0 and Splashtop Remote Support a score of 8.9 for general quality and performance. Moreover, Helprace is rated at 90%, while Splashtop Remote Support is rated 90% for their user satisfaction level.
You can also examine their product details, such as modules, tools, options, plans, pricing, and more. Check whether the solution can customize some of its workflows to guarantee the software matches your own business workflows.
In the event you have to quickly find the top Help Desk Software according to our experts we advise you try out the following services: Freshdesk, Zendesk, Salesforce Service Cloud.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
You should note that while both Helprace and Splashtop Remote Support may have an excellent set of features each product could be designed for a different business size. If you are studying different apps you may want to give some attention to a business size they are catering to. Certain features might scale up with no problem for huge enterprises but if you own a small or medium business it’s usually more sensible to stay away from paying for complex features that you might never actually use.
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