What is better Helprace or CurrentWare? Various organizations require different types of Customer Support Software. To understand well which one meets your needs, think about assessing various alternatives feature by feature along with their conditions and prices. Likewise, you will get a quick idea of their overall performance and customer feedback by checking our smart scoring system.
The results are: Helprace (8.0) vs. CurrentWare (8.0) for total quality and functionality; Helprace (90%) vs. CurrentWare (96%) for user satisfaction rating. Examine their high and low points and see which software is a better option for your company. One simple but effective way is to write the advantages and disadvantages of both applications side by side and find out which solution comes on top.
People who are pressed for time or could use a Help Desk Software advice from our experts might want to take a look at these top choices for the current year: Freshdesk, Zendesk, Salesforce Service Cloud.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
CurrentWare offers different pricing plans suited for various business types and a 14-day trial for each plan. Contact the vendor for a free demo with a personalized consultation.
AccessPatrol – $6/user/month (billed annually)
10-99 users
Block USBs
Allow List
Block Files
USB Reports
USB Alerts
Access Code
BrowseControl– $6/user/month (billed annually)
10-99 users
URL Filter
Category Filter
App Blocker
Port Filter
Time Controls
Block Message
BrowseReporter – $6/user/month (billed annually)
10-99 users
Web Browsing
Software Use
Productivity
Screenshots
Idle Time
Bandwidth Use
enPowerManager – $6/user/month (billed annually)
Control Power
Logon Tracking
Power Reports
Scheduler
Delay Shutdown
Power Plans
The full CurrentWare Suite with all 4 modules is $14 per user/month, billed annually
CurrentWare has not provided information about integrations to third-party apps.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AXA, Mitsubishi Electric, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CurrentWare offers a complete line of compliance employee monitoring solutions for online filtering, insider threat detection, endpoint security, and administrative management.
Almost as important as features and customer support quality are pricing options provided by Helprace and CurrentWare. Even though cost should not be a deciding factor it’s without a doubt a significant thing to think about. You should count on a flexible pricing package that can be adjusted to your company size and effortlessly scaled up if your company grows. Make sure you don’t choose pricing plans that include complex features that you won’t use and always try to get in touch with the vendor directly as big companies can usually benefit from discounts. You should also try out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to pay any money and provides you with a practical overview of what it’s like to work with Helprace and CurrentWare.
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