What is better HelpCrunch or Ytel? Getting the best Customer Support Software product is all about evaluating numerous solutions and figuring out the top program for your specific needs. Our exclusive algorythm gives you a fast look at the general rating of HelpCrunch and Ytel. For general quality and performance, HelpCrunch scored 8.7, while Ytel scored 8.7. On the other hand, for user satisfaction, HelpCrunch earned 100%, while Ytel earned 95%.
Below it's also possible to look at their characteristics, terms, plans, etc. to see which program will be more suitable for your needs. An important feature to evaluate is whether the app lets you to toggle on/off restrictions on different types of users to secure any confidential business data.
As of now, the top solutions in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:
FB Messenger
Facebook
Twitter
Google+
WhatsApp
Viber
Telegram
Skype
Slack
WordPress
Magento
Google Tag Manager
Google Analytics
Shopify
Tumblr
Squarespace
PrestaShop
Jimdo
3dcart
SpaceCraft
OpenCart
Big Cartel
Fluid App
Drupal
Joomla
Zapier
Salesforce
Zendesk
Zoho
Mixpanel
Segment
Wix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SE Ranking, StatCounter, Snovio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.
Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.
Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:
Zapier
HubSpot
Zendesk
InfusionSoft
Velocify
Base CRM
Salesforce Marketing Cloud
SugarCRM
National Data Systems
onsite
LeadMailbox
insellerate
Base
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lead Strata Marketing, Drips.com, MediaMix365
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A contact center software that integrates with over 100 marketing solutions, Ytel provides businesses with different communication channels in one platform. These include SMS, voice calls, email, and direct mail. It also offers robust security options, which add to your clients’ peace of mind.
If you continue having doubts about which service will work best for your business it might be a sensible idea to take a look at each service’s social metrics. Such metrics are frequently a sign of how popular each product is and how wide is its online presence.For example, if you analyze HelpCrunch LinkedIn page you’ll learn that they are followed by 107 people. In case of Ytel the number of followers on their LinkedIn page is 396.
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