What is better Groove or Zoho Wiki? Choosing the best Customer Support Software for your company is difficult with so many features, options, and offers to choose from. On the other hand, using our review platform will help you to streamline the necessary steps by reading all crucial solutions in a single place.
As an illustration, you can compare Groove and Zoho Wiki for their features and overall scores, namely, 9.5 and 8.3, respectively. Likewise, you can check which one has superior general user satisfaction rating: 91% (Groove) and 100% (Zoho Wiki) to learn which software is the better choice for your organization. Don’t simply choose the solution with the lowest price, but the one that gives the most cost-effective value.
We did our best to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among them these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Zoho Wiki integrates with the whole Zoho Business Suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Web-hosted wiki platform that provides business owners with a ready-made platform for sharing critical content. This is a tool best used to foster knowledge creation and collaboration within an organization. Zoho Wiki is easy to use and is collaborative at the get-go. It is also equipped with administration options to enforce orderly work structure.
All the data, facts and reviews that we provided in this comparison were gathered from official company sites, advertising content available online, actual experience from real customers as well as our personal direct use of every solution by an expert. We pay a lot of attention to extensively study each service, so we not only analyze it internally, but we also compare our results with opinions of other members from the SaaS community.
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