What is better Groove or Stride? Purchasing the right Customer Support Software product is as easy as assessing the solid and poor functions and terms offered by Groove and Stride. Here you can also match their total scores: 9.5 for Groove vs. 8.8 for Stride. Or you can verify their general user satisfaction rating, 91% for Groove vs. 95% for Stride.
We suggest that you spend some time to study their unique features and determine which one is the better choice for your business. Likewise, remember to take into account your company’s or industry’s special circumstances, for example, a multilingual app for a global company or a mobile app to help you work away from your office.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among them these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Both Groove and Stride were tested by a panel of independent B2B experts who conducted a thorough analysis of all important elements of every product. Their total score was calculated using our unique SmartScore model that gives a separate partial score to every factor such as: main features, customer support, mobile support, security, client satisfaction as well as market presence. Here at FinancesOnline we realize useful features are not the only factor important to a business so we make sure we pay attention to all aspects of a service prior to coming up with its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
