What is better Groove or phone.systems? If you’re experiencing a tough time choosing the right Customer Support Software product for your circumstances, it’s a good idea to compare the available software and find out which tool offers more positive aspects. In particular, here you can examine Groove (overall score: 9.5; user rating: 91%) vs. phone.systems (overall score: 7.5; user rating: 100%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more flexible pricing plans for your current situation. Using a clear table to evaluate their features will significantly increase the possibility of obtaining the best product for your company. Pay attention to other areas of the software for example if it’s easy to use, flexibility, scalability, and pricing terms.
Our team put a lot of effort to review all popular Customer Support Software products offered on the market, but among them these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Alongside its free edition, phone.systems offers several SMB and enterprise pricing plans for all users to choose from. The plans are available through a monthly or annual subscription, and the pricing varies based on the edition you’re going to purchase and the features you want to include.
In addition, If your organization is a service provider, please contact the company and ask for a custom quote. Meanwhile, here are the details for phone.systems’ SMB and enterprise pricing plans:
An advanced, flexible, and scalable cloud-based telephony solution that permits organizations and companies to apply various strategies for routing calls automtically, create virtual conference rooms, and access other powerful features that help them increase business efficiency, connect workers and customers across global locations, and remove the barriers associated with the traditional phone system.
Almost as important as useful features and user support level are pricing packages offered by Groove and phone.systems. Although pricing should not be the sole element it’s definitely a key thing to consider. You should expect a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up every time your company expands. You should be certain you don’t select packages that have extra functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly because big companies can often benefit from discounts. You should also try out a free trial or demo of each app to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and gives you a practical overview of what it feels like to work with Groove and phone.systems.
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