Groove
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
General
- Mailbox
- Reporting Data Retention
- Team Management
- API Access
- Satisfaction Rating Collection
- Workflow Automation
- Customer Profiling
- @Mention Capability
- Internal Note Taking
- Canned Replies
- Knowledge Base
- SSO/SAML
- HIPAA Compliance
- Live Chat
- White Labeling
Email Management
- Unified Inbox View
- Advanced Email Formatting
- File Support
- Automated BCC
- Bulk Action Options
- Collapsible Email Threads
- Custom Folder Creation
- Email Signature Creation
- Conversation Merging
- Inbox Migration
- Email Snoozing
- Spam Filtering
- Open Tracking
- Outgoing SMTP
- Phone Conversation
- Built-In Search Engine
- Email Tagging
- Unsend Function
Customer Insights
- Contact Detail Storage
- Customer History
Team Collaboration
- Agent Availability Tracking
- Assignment Management
- Inbox Segmentation
- Agent Permissions
- Email Notifications
- Collision Detection
- Assignment Status
Reporting
- Company Reporting
- Productivity Tracking
- Reporting Retention
- Conversation Reporting
- Happiness Reporting
- Timezone Configuration
- Custom Views
- Data Exporting
- Printable Reports
Pricing Info
Pricing Info
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Starter – $15/month/user (billed annually); $19/month/user (billed monthly)
- 1 Mailbox
- 1 Basic Knowledge Base
- Supports 2 to 10 Users
- Reporting Feature
- Support Widget
- Accommodates a Maximum of 10 Canned Replies
- @Mention Capability
Plus – $29/month (billed annually); $34/month (billed monthly)
- Includes All Starter Features
- 5 Mailboxes
- Reporting Feature
- Rules and Workflow Automation
- Satisfaction Rating Collection
- Team Management
- API and 30+ Integrations
Pro – $39/month (billed annually); $49/month (billed monthly)
- Includes All Plus Features
- 25 Mailboxes
- Custom Field Options
- Integration with Salesforce, HubspotApps, and Jira
- IP Restrictions
- SSO/SAML
- HIPAA Compliance
Integrations
Integrations
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
- Slack
- Olark
- HipChat
- Snap Engage
- Zapier
- MailChimp
- Campaign Monitor
- Constant Contact
- Highrise
- Batchbook
- Zoho
- Capsule
- Nimble
- Github
- Stripe
- Shopify
- Trello
- Delighted
- JustCall
- PieSync
- Nicereply
- Chargebee
- Influx
- Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Company Email
alex@groovehq.com
Company's Address
Groove Comparisons
Popular Groove Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
support@hiverhq.com
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
You shouldn’t count on exclusively a wide range of features and scalable pricing packages from a reliable Customer Support Software. Almost as significant as core features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about Groove or Hiver, or you struggle with some problems, or perhaps you’ll need to request a specific update or feature useful to your team you can trust in a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you can benefit from personal training or at least an FAQ you can use.
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