What is better Groove or Gigya? To successfully find the most effective and productive Customer Support Software for your business, you need to compare products available on the market. For example, here you can match Groove’s overall score of 9.5 against Gigya’s score of 7.5. You may also review their general user satisfaction: Groove (91%) vs. Gigya (97%).
Furthermore, you can assess their pros and cons feature by feature, including their terms and conditions and costs. By comparing products you are improving your chances to pick the right software for your company. Of course you have to know your specific needs to realize which software matches those needs.
People who don't have much time or would like to get a Customer Support Software advice from our experts might want to try out these top choices for this year: Freshdesk Omni, Zendesk, Freshdesk.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.
When you compare different Customer Support Software products you shouldn’t just analyze their features list and offered pricing plans. Keep in mind the software must be meeting your standards and business so the more flexible their offer the better. Learn which systems are supported by Groove and Gigya and ensure you will get mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and geographies are supported, because this might be a critical factor for many companies.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
