Gladly
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Strike Up a Conversation on any Channel
- Teamwork
- Create and Assign Tasks
- Set Alerts and Due Dates
- Analyze Data and Suggest Answers to Issues
- Customer Centric
- Information at Fingertips
- Connect Customers with the Right Agents
- Understand Customers and their Preferences
- Open APIs
- One-Key Resolution
- Straightforward Interface
- Inspired by Messaging Apps
- Real-Time Data, Insights, and Analytics
- Liveboards
- Reports
- Global Search
Pricing Info
Pricing Info
Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Integrations
Integrations
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
Company Email
Contact No.
Company's Address
201 California Street, Suite 1300
San Francisco, CA 94111
USA
Gladly Comparisons
Popular Gladly Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Project Management
- Activity-Stream per project, user
- Add custom sub-sections to projects
- Cardwall
- Customizable project dashboard
- Discussions per project
- Follow / unfollow project items
- Invite customers to projects
- Milestone Planning
- Milestones per project
- Permissions controls per project
- Tickets and issues per project
- Wikis per project
Ticket Management
- Add watchers to tickets
- Automatic and customizable email replies
- Automatic email notification
- Automatic ticket assignment using workflows
- Commenting and discussion on tickets
- Create/relate tickets to the other items in the system
- Custom ticket forms, custom ticket fields
- Dynamic email templates
- Email ticketing
- Flexible mechanism to assign/share tickets
- Unlimited level of tickets
Other Features
- Integration with your own software and services
- Workflows
- Content management
Pricing Info
Orchard Collaboration is a system available completely for free.
Integrations
Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Company Email
Company's Address
Orchard Collaboration Comparisons
Popular Orchard Collaboration Alternatives
If you continue having doubts about which software will perform best in your case it may be a sound idea to analyze each service’s social metrics. Such metrics are frequently an indicator of how popular a given app is and how extensive is its online presence. For example, in case of Facebook Gladly has 81 likes on their official page while Orchard Collaboration profile is liked by 0 users.
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