What is better Front or Zoom? If you’re experiencing a tough time choosing the right Communications Software product for your situation, it’s a good idea to compare and contrast the available software and see which tool offers more advantages. In particular, here you can examine Front (overall score: 8.8; user rating: 90%) vs. Zoom (overall score: 8.9; user rating: 99%) for their overall performance.
It's also possible to see which one provides more features that you need or which has more suitable pricing plans for your current budget constraints. Working with a clear table to compare their features will significantly boost the likelihood of obtaining the best product for your company. Look closely at other areas of the software such as if it’s easy to use, adaptability, scalability, and pricing plans.
Our experts made sure to review all popular Customer Support Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
Multi-channel messaging (excludes Voice)
Live chat
Team collaboration on customer messages
Calendar and one-click meeting scheduling
Basic automation
Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
CRM integration
Analytics
Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
Smart Rules
User and team management
Onboarding and solution design
Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
Front integrates with the following business systems and applications:
Salesforce
Slack
Intercom
HubSpot
Pipedrive
AskNicely
Nicereply
Asana
Airtable
Monday.com
Clickup
Delighted
Outreach
Office 365
Drift
Github
Gainsight
Jira
Gmail
Google Drive
Guru
Aircall
Census
Clearbit
Dropbox
Facebook Messenger
Twitter
WhatsApp
Helpdocs
Shopify
Twilio SMS
Instagram
Make (formerly Integromat)
Zoho CRM
Zapier
Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
Zoom can be integrated with other platforms and software to improve content sharing, scheduling and starting meetings, unifying login, marketing automation, and room collaboration. Zoom supports the following integrations:
Microsoft One Drive
Google Drive
Box
BropBox
Slack
Salesforce
Skype
Microsoft Outlook
Google (Calendar, Chrome)
Firefox
LTI Canvas
LTI Backboard
LTI Moodle
LTI Desire2Learn
Acuity Scheduling
Microsoft Active Directory
Google
Okta
Facebook Centrify
RSA
Eloqua
Marketo
Hipchat
Hubspot
Zapier
Pardot
Infusionsoft
Intel Unite
Kubi
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
University of Washington, Zendesk, UBER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured web conferencing solution, Zoom becomes one of the most popular business applications for its flexibility, ease of use, and affordability. Aside from regular online meetings and training, Zoom also provides virtual conference rooms, which also double as a collaboration workspace. It also offers other communication options via ZoomPhone. Furthermore, its chat system enables cross-platform messaging and file-sharing, which further enhances communication reliability, especially for remote workers.
If you continue having doubts about which service will work best in your case it might be a sound idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular each app is and how big is its online presence.For instance, if you look at Front LinkedIn page you’ll learn that they are followed by 642 people. In case of Zoom the amount of followers on their LinkedIn page is 8346.
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