Freshservice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Pricing Info
Freshservice offers a plan for modern enterprises as well as add-ons. It has a 14-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Pro – $49/agent/month, billed annually ($59/agent/month)
Pro Day Pass – $7/agent
Freddy AI Agent – $49/100 sessions
Integrations
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
Popular Freshservice Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Contract Management
- Visual Tagging for Easy Categorization
- Meeting Management
- Document Linking
- Financial, Administrative & HR Document Management
- Metadata-Driven Search Across All Categories
- Company Register with Corporate Hierarchy View
- Audit Trail
- Multiple e-Signature Services
- Automatic Backups to Multiple Physical Servers
- Datarooms (VDR) for secure sharing
- Extensive File Type Support
- Touch and Mobile Optimized
- Flexible Permission Management
- Clearly Defined Set of Metadata for Each Category
- Unlimited Number of Documents
- Drag-And-Drop File Upload with Automated Metadata Form creation
- Excel Export
- Easy File Upload by Email
- Document Timeline for Team Discussions
- Multiple Search Methods with Advanced Filtering
- Native iPhone/iPad App
- Dynamic Folder View Based On Metadata
- Saved Searches Feature
- Automated & Recurring Email Reminders
- All Documents Encrypted Using RSA 256 Encryption
- Unlimited Custom Tags for Flexible Categorization
- Enhanced User Experience with Different Color Themes and Backgrounds
- Connection to the Service Encrypted with Symantec SHA 256 RSA SSL With Extended Validation
- Azure servers are Located in the Netherlands with strong EU Data Privacy Laws
Pricing Info
ContractZen is available in three pricing packages: Standard, Package Deal, and Enterprise.
Standard: $9.50 / user / month (billed annually)
- Unlimited number of documents
- All-digital meeting management
- 50 GB storage space (more can be purchased)
- Virtual data rooms
- Metadata-driven contract management
- E-signatures by leading providers
- Email forwarding into ContractZen
- Full-text search with OCR powered by Microsoft AI platform
- Ready-made set of metadata for each category
- Automated & recurring email reminders
- Touch and mobile optimized
- Multifactor authentication (MFA)
Package Deal: $1,800 / month (billed annually)
- Everything in Standard Plan, plus
- 1TB storage space
- Subsidiary structure
- Customer specific theme (logo+color)
- Custom metadata fields
- Enterprise-wide user management
- Shared email inbox
- 4 account data exports per year included
- Access groups for detailed access control
- API
- 15 virtual data rooms (10 Basic VDR & 5 Pro VDR)
- Designated customer success manager
Enterprise: By quote
- Everything in Package Deal Plan
- Personalized support and training
- Proprietary domain integration
- Customizable plan with bespoke pricing model tailored for your organization
- Integration services
- Migration and onboarding assistance
Integrations
- Microsoft 365
- Microsoft Teams
- Docfusion
- Adobe Sign
- Assently
- DocuSign
- SignHero
- Visma Sign
- Google SSO
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JCDecaux, Surveypal, Musti Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A popular governance solution developed to help companies in their contract management and document management processes. Organizations use ContractZen for secure contract management, entity management, e-signature, virtual data rooms with a powerful search engine, and board meeting management.
Company Email
contact@contractzen.com
Contact No.
Company's Address
Eteläesplanadi 2
00130 Helsinki
Finland
ContractZen Comparisons
Popular ContractZen Alternatives
It may not always be enough to just compare Freshservice and ContractZen with each other. While useful tools, pricing plans and customer comments are all crucial and should be included when making a final decision, you should also check out the recognition and awards won by each app. Very often a less known solution may turn out to be a good choice that was a winner of many industry awards such as our Supreme Software Award which proves that in spite of smaller market popularity it’s a significant contender to the products that dominate the market.
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