What is better Freshdesk Omni or Groove? Finding the best Customer Support Software for your firm is crucial to improving your company’s productivity. In our platform, it is simple to evaluate different solutions to see which one is the ideal software for your needs. Here you can match Freshdesk Omni vs. Groove and check their overall scores (9.7 vs. 9.5, respectively) and user satisfaction rating (100% vs. 91%, respectively).
You can also browse the specifics of prices, terms, plans, capabilities, tools, and more, and determine which software offers more advantages for your business. In practice, select the software that lets you to add/remove features and pricing to address your business growth or lack of it.
Our team put a lot of effort to prepare reviews of all popular Customer Service Software products offered on the market, but among them these three deserved our special attention: Freshdesk, Salesforce Service Cloud, Freshdesk Omni.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Every time you test various Customer Support Software software you shouldn’t only explore their features list and available pricing plans. Keep in mind the product must be matching your requirements and company so the more flexible their offer the better. Find our which platforms are supported by Freshdesk Omni and Groove and ensure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this might be a critical factor for many businesses.
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