Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Virtual Space
- Multiple Rooms
- Cloud Recording
- Advanced Admin Controls
- Frequency Reports
- Custom Workplace
- Sub-accounts
- Cloud Hosting
Pricing Info
GoBrunch offers enterprise pricing plans suited to different virtual space needs. The free version offers one permanent link to hold your meetings.
Free
- No Time Limit
- Up to 25 Participants per Room
- Share your Screen with Sound
- One Single Link Forever for your Meetings
- 1 Room per Space
- Up to 2 Simultaneous Presenter Cams
- Amazing Virtual Room Layouts
- Interactive Memes and Reactions
- No Installation
Gourmet – $11.99/month
- Up to 200 Participants per Room
- Recording on the Cloud
- Share Multiple Screens at the Same Time
- Upload Files and Materials
- Up to 5 Rooms or Breakout Sessions per Space
- Get Registration and Attendance Reports
- Up to 5 Simultaneous Presenter Cams
- Place your Logo
- Play YouTube Videos
- Download Chat History
- Exclusive Room Templates for Different Occasions
Prime Chef – $35.99/month
- All From Gourmet
- Up to 400 Participants per Room
- Customize your Spaces with Backgrounds and Images
- Embed Videos, Calendars, Forms, and Canva Designs
- Add, Move, and Duplicate Brunch Circles
- Connect your Rooms to Create Simple Private Metaverses
- Multiple Moderators (Up To 8)
- Up to 35 Rooms or Breakout Sessions per Space
- Custom URL
- Upload MP4 Videos for Asynchronous Watching
- Collaborate with Miro, Google Docs, Sheets, and Slides
- Broadcast Video and Audio to All Rooms
- 20 GB of Storage for Videos and Documents
- Priority Support
Enterprise – By quote
- All From Chef
- Multiple Accounts
- Attendance Report
- Custom Subdomain
- Dedicated Support
- API
Integrations
No information available.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
GoBrunch is a virtual room solution that turns your meetings into lively, branded virtual spaces to help unite your team and community.
Company Email
Company's Address
GoBrunch,
8546 Palm Parkway 566, Orlando, Florida 32836,
USA
GoBrunch Comparisons
Popular GoBrunch Alternatives
Every time you select a service that you believe will be an actual asset for your company you shouldn’t just pay attention to what experts have to say about it. In many cases personal experience with the solution may be different, depending on specific preferences and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for each solution to give you a quick impression of how actual users of Freshdesk Omni and GoBrunch evaluate their contact with the app. Our system is built around detailed analysis of product appearances on other websites, social media as well as blogs, so you will obtain a full and reliable picture of what other customers think about every software. In this case Freshdesk Omni has a total satisfaction rating at 100% while for GoBrunch 99% of people express they had a positive experience with it.
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