Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Live Chat
- Reporting
- Integrations
- Call Support
- CUGIC Support
- 39 Languages Available
- Responsive Dashboards
- Encryption of all communications
Pricing Info
Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:
Cugic Chat Lite – Free
- 1 agent account
- 30-day chat history
- Embedded chat window
- 1 Concurrent Chat
Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)
- Unlimited Chats
- Unlimited agent accounts
- Department Wise categorization
- Unlimited chat history
- Pop-up or embedded chat window
- Basic chat customization
Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)
- Unlimited Chats
- Unlimited agent accounts
- Unlimited chat history
- Pop-up or embedded chat window
- Basic chat customization
- Basic Chat Stats
- API Integration
Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)
- Unlimited Chats
- Widget Unbranding
- Agent Reports
- Real-Time Monitoring
- Custom Logo In Chat Window
- Unlimited agent accounts
- Unlimited chat history
- Agent Activity
- Visitors Tracking Up to 1000 )
- Pop-up or embedded chat window
- Data security
Cugic Managed Live Chat Starter – $149
- 75 Enquiries or Leads
- 24 x 7 Avaiable Chat Agents
- Unlimited Chats
- Single Domain
- Free Live Chat Software
- Free Setup
- Dedicated Account Manager
- Carry Forward Unused Chats
- Chats Emailed Immediately
- Complete Technical Support
- Experienced Chat Agents
Cugic Managed Live Chat Enterprise – $449
- 500 Enquiries or Leads
- 24 x 7 Available Chat Agents
- Unlimited Chats
- Multiple Domains (maximum 5)
- Free Live Chat Software
- Free Setup
- Dedicated Account Manager
- Carry Forward Unused Chats
- Chats Emailed Immediately
- Complete Technical Support
- Industry Specific Chat Agents
- Complete Website Study
- Chat to Ticket Forwarding
- Unlimited Leads Forwarding
- White Label Widget
- Logo/Color as per Website
- Skype Support
Cugic Managed Live Chat Unlimited – $799
- 1000 Enquiries or Leads
- 24 x 7 Available Chat Agents
- Unlimited Chats
- Multiple Domains (maximum 5)
- Free Live Chat Software
- Free Setup
- Dedicated Account Manager
- Carry Forward Unused Chats
- Chats Emailed Immediately
- Complete Technical Support
- Industry Specific Chat Agents
- Complete Website Study
- Chat to Ticket Forwarding
- Unlimited Leads Forwarding
- White Label Widget
- Logo/Color as per Website
- Skype Support
- Phone Support
Integrations
Cugic Live Chat integrates with the following business systems and applications:
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cugic is a live chat software that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers.
Company Email
Contact No.
Company's Address
63 Moran Ave., Suite B
Princeton, NJ 08542
USA
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All the data, details and reviews that we presented in this analysis were taken from official company pages, marketing resources available online, real-life experience from real users as well as our own direct use of each app by a professional reviewer. We put a lot of effort to extensively test every service, therefore we not only study it internally, but we also correlate our findings with views of other users from the B2B community.
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