What is better Freshdesk Omni or Cugic Live Chat? Today’s enterprises want the top CRM Software product to stay competitive. On this page we help you with choosing the best tool, by allowing you to assess Freshdesk Omni and Cugic Live Chat down to the very details of their individual modules.
You can also check our general scoring values, which rate the software overall quality and performance. Freshdesk Omni got a 9.7 score, while Cugic Live Chat has a score of 8.0. Likewise, you can compare their general user satisfaction rating: 100% (Freshdesk Omni) against 91% (Cugic Live Chat). Don’t forget to choose the solution that best answers your top priorities, not the solution with a lot of features.
Currently, the leading products in our Customer Service Software category are: Freshdesk, Freshdesk Omni, Salesforce Service Cloud.
Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:
Cugic Chat Lite – Free
1 agent account
30-day chat history
Embedded chat window
1 Concurrent Chat
Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)
Unlimited Chats
Unlimited agent accounts
Department Wise categorization
Unlimited chat history
Pop-up or embedded chat window
Basic chat customization
Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)
Unlimited Chats
Unlimited agent accounts
Unlimited chat history
Pop-up or embedded chat window
Basic chat customization
Basic Chat Stats
API Integration
Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)
Cugic Live Chat integrates with the following business systems and applications:
Facebook
Twitter
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cugic is a live chat software that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers.
All the data, details and reviews that we presented in this analysis were taken from official company pages, marketing resources available online, real-life experience from real users as well as our own direct use of each app by a professional reviewer. We put a lot of effort to extensively test every service, therefore we not only study it internally, but we also correlate our findings with views of other users from the B2B community.
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