Freshdesk Messaging
NOAWARDS
YET
Pricing:
Starting from $15
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Document editor
- Spreadsheet editor
- Presentation editor
- Presentation sharing
- File storage
- Website builder
- Business email
- Email forwarding
- Instant messaging
- Corporate social network
- Team collaboration
- Group sharing
- Unlimited groups & channels
- Smart inbox search
- Multiple domain hosting
- Advanced analytics & reporting
- Audit trail
- Custom branding
- eDiscovery
- Unlimited file recovery
- Cloud storage
- Active Sync
- Password protection
- Unlimited custom apps
Pricing Info
Zoho Workplace offers 2 SMB and Enterprise plans. Here are each plans inclusions.
STANDARD – $3/user/month when billed annually, or $4/user monthly
Zoho Mail
- 30GB Storage space
- Email hosting for multiple domains
- Domain aliases and Email routing
- Huge Attachments upto 500 MB
- Email and Folder sharing
- Streams – Collaboration tool
- Offline access
- Email recall
- eWidget and Developer Space
- Calendar, Tasks, Notes and Bookmarks
- IMAP/ POP access in email clients
- Exchange Activesync
- Mobile apps for iOS and Android
- Resource booking (Calendar)
Zoho WorkDrive
- 10 GB WorkDrive storage per user (Shared)
- 1 GB File upload limit
- Team folders
- Granular access controls
- External file sharing
- Encryption at rest (256-bit AES) and SSL/TLS encryption
- Preview of 160+ file formats
- Unread notifications
- Admin Dashboard
- User management
- Password protected links
- Desktop Sync
- Mobile access
Zoho Office Suite
- Fully featured office suite with Zoho Writer (for documents), Zoho Sheet (for spreadsheets) and Zoho Show (for presentations)
- Unlimited Writer, Sheet, and Show files
- Up to 50 collaborators in a document
Zoho Cliq
- Searchable messages: Unlimited
- File storage: 100GB for org
- Max. participants per channel: 100
- User provisioning and de-provisioning
- Google/Google Apps sign-on
- SAML based single sign-on (SSO)
- Screen sharing
- Remote Work
- Read Receipts
Zoho Meeting
- Video conferencing up to 10 participants
- Screen sharing
- Cloud storage for up to 10 recordings
- Zoho Meeting app for iOS and Android
PROFESSIONAL – $6/user/month when billed annually, or $7/user monthly
Everything in STANDARD +
Zoho Mail
- 100GB Storage space
- Huge Attachments upto 1 GB
- Archival and eDiscovery
- Email backup and restoration
- White labeling
- S-MIME
Zoho WorkDrive
- 100 GB WorkDrive storage per user (Shared)
Zoho Docs & Office Suite
- Inclusive of All Standard Features
- Group sharing
- Advanced analytics & reporting
- Audit trail
- Custom branding
Zoho Meeting
- Video conferencing up to 100 participants
Zoho Connect
- Unlimited groups
- Forums
- Task and knowledge management
- Unlimited custom applications
- External users access
Zoho Cliq
- File storage: 100GB per user
- Rebranding
- Custom Domain
- Custom Email
- Custom user roles and permissions
- User groups (Teams)
- External channels
- Multi-team channels
- Announcement channels
- Exclusive security policy for teams
- Guest Chat
- Reports
- Networks
Integrations
Zoho apps are built to seamlessly work with one another, although several can also work with external apps, services, and platforms.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive collaboration suite complete with Zoho's communication and productivity tools including editors for documents, spreadsheets, and presentations. Zoho Workplace includes robust features like a corporate social network, custom branding capabilities, and complete audit trails. The suite also lets you access Zoho's easy-to-use website builder among other features.
Company Email
Company's Address
Zoho Corporation Pvt. Ltd.,
Estancia IT Park,
Plot No. 140 & 151, GST Road,
Vallancherry Village,
Chengalpattu Taluk,
Kanchipuram District 603 202, INDIA
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