Freshdesk Messaging

NOAWARDS
YET
Pricing:
Starting from $15
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
support@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
Freshdesk Messaging Comparisons
Popular Freshdesk Messaging Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Live Dashboard
- Page Analysis
- Download Reports
- Heat Maps
- Detailed Information
- White Label
- In Depth Sources
- Cross Device Users
- Entry/Exit Page Reporting
- WordPress Email Integration
- Browsers Used
- Email Reporting
- Recent Visitors
- Multiple Site and User Engagement
- Top Referrals
- Live Support With Visitors
- Keyword Analytics
- Recent Searches
- Download & External Link Tracking
- Profile Visualizing
- Country Tracking
- Live Map
- iPhone, iPad & Android Support
- Invisible Counters
- HTTPS Tracking
Pricing Info
Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:
Free
- Below 2k/mo Pageviews
- 1 Site
- 14 Days Detailed Data History
Starter – $4.99/month
- Below 10k/mo Pageviews
- 2 Sites
- 30 Days Detailed History
- HTTPS Websites tracking
- 2 Triggers
- 1 Chat Agent/User
Basic – $9.99/month
- Below 50k/mo Pageviews
- 5 Sites
- 60 Days Detailed Data History
- HTTPS Websites tracking
- 3 Users/Agents
- 3 Campaigns and Goals
- 5 Triggers
- 2,000 Heatmap Daily Clicks
- 7 Heatmap Archive
Pro – $21.99/month
- Below 500k/mo Pageviews
- 30 Sites
- Unlimited Detailed Data History
- HTTPS Websites tracking
- 22 Campaigns and Goals
- 20 triggers
- 10 Users/Agents
- 6,000 Heatmap Daily Clicks
- 30 Heatmap Archive
Ultimate – $49.99/month
- Below 1M/mo Pageviews
- 100 Sites
- Unlimited Detailed Data History
- HTTPS Websites tracking
- 50 Campaigns and Goals
- 45 Triggers
- 15 Users/Agents
- 9,000 Heatmap Daily Clocks
- Unlimited Heatmap Archive
Integrations
Hitsteps integrates with the following business systems and applications:
- HTML
- WordPress
- Joomla
- Drupal
- Shopify
- Prestashop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Market Twister, Zethus, Preferred Traffic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful real-time visitor management and live chat service that allows you to monitor visitors stream and follow each visitor’s pageviews to know more about them. It can determine visitors’ locations, operating systems, browsers, and devices used. With that information, engagement is more colorful, and lead generation a high possibility.
Company Email
Company's Address
Hitsteps Comparisons
Popular Hitsteps Alternatives
In the event you continue having second thoughts about which software will perform best for your business it may be a good idea to take a look at each service’s social metrics. These metrics are frequently a way to see how popular a given app is and how extensive is its online presence.For instance, if you look at Freshdesk Messaging LinkedIn page you’ll find out that they are followed by 347090 people. In case of Hitsteps the volume of followers on their LinkedIn page is 3.
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