Freshdesk Messaging
NOAWARDS
YET
Pricing:
Starting from $15
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- UK Numbers
- Unlimited UK Calls
- International Numbers
- International Calls
- Backup Number
- Team Numbers
- Telephone Numbers Management
- Personalized Voicemail
- Voicemail to Text
- Team Voicemail
- Call Transfer & Forwarding
- Conference Calls
- Team Activity Feed
- Hardware Support
- Business Hours Setting
- Caller Menus & Greetings
- Team Greetings
- Contact Management
- Shared Contacts
- User Management
- Subscriptions & Payments
- Mobile Apps
- Device Sync
- Integrations
- Call Recording
- Analytics & Reports
Pricing Info
CircleLoop has two simple enterprise pricing plans. Each package includes access to all software features. They are listed below to help you decide on the one that suits your needs best. A free 7-day trial is also available for you to assess the application.
Pay As You Go – £5.00/user/month
- 1 UK Number
- All CircleLoop Features
- Unlimited Inbound Calls
- UK Outbound Calls from 3p/minute
- SMS at 3p each
Unlimited – £15.00/user/month
- 1 UK Number
- All CircleLoop Features
- Unlimited Inbound Calls
- Unlimited Outbound Calls to UK, US, Ireland
- International Calls from 3p/minute
- 500 SMS
Integrations
CircleLoop supports seamless integration with the following third-party solutions:
- Capsule CRM
- Pipedrive
- Hubspot
- Slack
- HipChat
CircleLoop is also working on rolling out new integrations this 2018 for:
- Zoho
- Salesforce
- Intercom
- Insightly
- Accelo
CircleLoop has a Chrome extension as well. To receive news and more information regarding bi-directional connections with supported applications, sign up for updates on the website.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
We Are Tech North, Twine, Buffalo 7
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based business telephony system that offers freedom from messy telephone systems.
Company Email
Contact No.
Company's Address
CircleLoop
The Old Milk Depot, Bacup Rd.
Rossendale BB4 7LG
United Kingdom
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All the data, details and statistics that we provided in this comparison were collated from official company websites, advertising content available online, actual experience from real customers as well as our own everyday use of each software by a professional reviewer. We pay a lot of attention to thoroughly test each service, so we not only analyze it on our own, but we also correlate our observations with experiences of other users from the SaaS community.
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