Freshdesk Messaging

NOAWARDS
YET
Pricing:
Starting from $15
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
support@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
Freshdesk Messaging Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Chatbot
- Automation Flow
- Omni-channel Inbox
- Developer Toolset
- Visual Flow Editor
- Omni-channel Live Chat
- Built-in CMS
- Product Listing & Filtering
- Customer Enquiries
- Order Automation
- Third-Party Integrations
Pricing Info
BotStar is an affordable pay-as-you-go chat platform. It has a free plan, premium plan, and custom enterprise pricing. Here’s an overview:
Beginner – Free
- 3 bot projects
- 50 monthly sessions
- Single-seat
- Built-in CMS
- Keywords and training
Pro Plan – starts at $15/month
- Unlimited bot projects
- 500 monthly sessions
- Analytics and insights
- Premium add-ons
- Template exports and cloning
- Broadcast and drip campaigns
Enterprise – custom pricing
- Unlimited bot projects
- Unlimited monthly sessions
- Unlimited member seats
- API access
- Custom branded app
Integrations
BotStar integrates with the following business systems and applications:
- MailChimp
- Zapier
- Google Drive
- HubSpot
- Zendesk
- PipeDrive
- Copper
- Google Sheets
- Gmail
- Integromat
- Wit.ai
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A chatbot communication software that enables companies and organizations to create, deploy, and manage highly intelligent chatbots to engage website visitors, improve interaction, and drive conversion.
Company Email
info@botstar.com
Contact No.
Company's Address
BotStar Ltd.
Kemp House, 160 City Road
EC1V 2NX, London
United Kingdom
BotStar Comparisons
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Almost as essential as features and client support level are pricing plans given by Freshdesk Messaging and BotStar. While cost should not be the only aspect it’s without a doubt a key thing to consider. You should try to find a flexible pricing package that can be adjusted to your team size and easily scaled up when your company grows. Make sure you don’t choose packages that have extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly as enterprises can often count on special pricing. You should also try out a free trial or demo of each app to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and provides you with a reliable overview of what it feels like to work with Freshdesk Messaging and BotStar.
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