Freshdesk Messaging
NOAWARDS
YET
Pricing:
Starting from $15
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
Freshdesk Messaging Comparisons
Popular Freshdesk Messaging Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Connect H.323/SIP room systems
- Room system calendar support
- Live meeting monitoring and control
- Unlimited cloud recording
- Custom interface branding
- Private cloud and peering
- SIP trunking
- Cloud meeting recording
- Historical meeting analytics
- Command center dashboard
- Integration with Slack, HipChat, and Skype for business
- Travel and emission savings measurement tools
Pricing Info
BlueJeans offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:
Basic – $0
- Up to 25 participants
- Meet as Long as You Want
- Unlimited 1:1 & Group Meetings
- Single License
- Amazing Video Conferencing Features
- iOS & Android Screen-Sharing
- Safe Driving Mode
- Bandwidth Management
- QR Code Quick Join
- SMS Meeting Invitations
- Meeting History Reporting
- Security Features
- Online Support Repository
-
Email Support
Pro – $9.99 per host/month (billed annually)
- Everything in Basic, plus
- Up to 150 participants
- Purchase as Many Licenses as You Need
- 25 Hours of Meeting Recordings
- Collab Board
- Phone Dial-In Numbers
- Command Center
- Workstream Collaboration Integrations featuring Slack & Microsoft Teams
- Security & Incident Management Integrations featuring Okta & Splunk
- Corporate Learning & Training Dashboard
- Video Uploading
- RTMP Streaming
- Remote Desktop Control
- Simultaneous Interpretation
- Recording Trimming
- Downloadable MP4 Meeting Recordings
- Smart Meeting Features
- Meeting Highlights
- Action Item Tagging
- Intelligent Meeting RecapsAdvanced User Management
- Advanced Feature Provisioning
-
Delegate Scheduling
-
24/7 Support via Phone & Chat
Enterprise – $13.99 per host/month (billed annually)
- Everything in Pro, plus
- Up to 300 participants
- Unlimited Meeting Recordings
- Command Center Live
- Automated Closed Captioning & Real-Time Transcription
- Conference Room Connector
- Brand Customization
- Conference Room Meeting Controller
- Enterprise Add-Ons (Contact sales for pricing)
Integrations
BlueJeans integrates with the following business systems and applications:
- HipChat
- Slack
- Skype
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intuit, Facebook, ADP, Grubhub, King Entertainment
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Bluejeans is an online video conferencing platform designed to help businesses to host successful video meetings.
Company Email
Contact No.
Company's Address
516 Clyde Ave.
Mountain View, CA 94043
USA
BlueJeans Comparisons
Popular BlueJeans Alternatives
When you compare different Communications Software apps you shouldn’t simply study their list of features and available pricing plans. Keep in mind the solution should be adjusted to your requirements and business so the more flexible their offer the better. Explore which systems are supported by Freshdesk Messaging and BlueJeans and ensure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, as this could be a deal breaker for many companies.
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