eTechSupport
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Support Outsourcing
- Experienced Technicians
- Dedicated & Semi-Dedicated Staff
- 24/7 Customer Support
- Quality Assurance
- Technician Communication
- Data Center Coordination
- Multiple Support Channels
- Server Monitoring & Management
- Security & Hardening
- Database Management
- Infrastructure Migration
Pricing Info
Pricing Info
eTechSupport provides several enterprise pricing plans for web hosting companies and businesses to choose from. You can avail monthly or hourly administration, full web hosting support, dedicated or semi-dedicated support staffing, and ticket-based support services plans. Here are the details:
Web Hosting Support – Starts at $499/month
- 24/7/365 Technical support
- L1, L2, & L3 technicians
- Staff with VMware, cPanel, & Redhat certifications
- Quality analyst
- Direct email & chat communication with technicians
- Secure storage of SOPs & server credentials
- Server monitoring & troubleshooting
- Server hardware & software auditing
- Data center coordination
- Month reporting
Support Staffing Plans
Dedicated Level-1 Support Staff – $249/staff/month
- 24/7 Engineers
- Customized support
- Support via phone, live chat, Skype, & helpdesk ticket
- Support for billing & pre-sales
- Server installation & provisioning
- Server management
- Server monitoring
Dedicated Level-2 Support Staff – $549/staff/month
- All features in Dedicated Level-1 Support Staff Plan, Plus:
- Server migration support
- Emergency server support
- System management
Dedicated Level-3 Support Staff – $849/staff/month
- All features in Dedicated Level-2 Support Staff Plan, Plus:
- Security audit/month
- Server improvement
- Bash or shell scripting
- Dedicated QA, SLA, & NOC teams
Semi- Dedicated Level-1 Support Staff – $300/staff/month
- 1 L1 technician
- 8 hours/day and 5 days/week availability
- Support via live chat/ helpdesk ticket
- Technician communication via Skype/MS Teams
- 100 tickets/month
- 30-minute response time
- 3-4 hours resolution time
- Window/Linux platform
- 5 servers
- 1 QA
Semi- Dedicated Level-2 Support Staff – $450/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L2 technician
- 4 to 12-hour resolution time
Semi- Dedicated Level-3 Support Staff – $600/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L3 technician
- 4 to 24-hour resolution time
- 30 tickets/month
Pay-Per-Ticket Support Plans
50 Tickets – $150/month ($3/resolved ticket)
- Customized support
- 24/7/365 Technical support
- 30-minute response time
- 4 to 8-hour resolution time
- Call forwarding
100 Tickets – $250/month ($2.50/resolved ticket)
- All features in 50-ticket support plan
250 Tickets – $500/month ($2/resolved ticket)
- All features in 50-ticket support plan
500 Tickets – $750/month ($1.50/resolved ticket)
- All features in 50-ticket support plan
1,000 Tickets – $1,250/month ($1.25/resolved ticket)
- All features in 50-ticket support plan
Server Monitoring & Management – Starts at $25/server/month
- 24/7 Server monitoring & management
- 15-minute emergency response time
- Hardware issue replication
- Server software update
- cPanel server management
- 3rd-party software installation
- Web services monitoring
- Log analysis
- Server enhancement
- Hosting support
Database Administration – Starts at $35/server/month
- Database migration
- Database backup & recovery
- Database maintenance
- Database monitoring
- Database performance optimization
- Database security
Server Security & Hardening – Starts at $25/server/month
- Initial Security scanning
- Monthly vulnerability scanning
- Antivirus install
- Brute force protection
- Rootkit scanners
- Apache security
- /tmp & /var/tmp directory security
- Logs removal (software)
- PHP & Web Server hardening
- MySQL enhancement
- CSF iptables firewall
Server Migration – Starts at $99/server/month
- Migration across various platforms
- Cloud infrastructure migration
- Server-Cloud migration
- Server-Server migration
- cPanel-cPanel migration
- cPanel-Plesk migration
- Plesk-cPanel migration
- Database migration
- Email migration
Hourly Server Management – by quote
- Server setup
- Server migration
- Server monitoring configuration
- Virtualization handling
- Backup restoration
- Backup configuration
- Firewall install
- Firewall configuration
- Server security auditing
- Control panel management
- Cloud management
Integrations
Integrations
eTechSupport integrates with:
- Amazon Web Services
- cPanel
- WHM
- WHMS
- Direct Admin
- CPremote
- Webmin
- WebsitePanel
- MongoDB
- Citrix
- PostgreSQL
- VMware
- RedHat
- Veeam
- Microsoft SQL Server
- R1Soft
- Windows Serve 2019
- IBM DB2
- HostBill
- Virtuozzo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Frank Berton, Spark Solutions, PRM Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
eTechSupport is an MSP that employs experienced and innovative professionals to solve the infrastructure management and customer support challenges of web hosting companies.
Company Email
sales@etechsupport.net
Contact No.
Company's Address
eTechSupport
ESDS Software Solution Limited, Plot No. B- 24 & 25, NICE Industrial Area Satpur, MIDC, Nashik, Maharashtra 422007
India
eTechSupport Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Prototyping and Requirements Management
- Capture Requirements in Context
- Drag and Drop Requirements
- Prioritize User Stories, Tasks, and Deliverables
- Capture Exact Information
- Kanban Views
- Responsive and Interactive Prototypes
- Lo-Fi Wireframes
- Hi-Fi Apps
- Real Data and Logic
- Bridgets
- Widget Responsive Behaviour
- Setup Breakpoints
- Global Prototyping Assets
- @Mentions
- Comments and Feedback
- Email Notifications
- Share Projects
- Export Projects
- Full Traceability Across Software Lifecycle
- Guided Reviews
- ALM Integrations and Connectors
- Real-Time Snchronization
- Enterprise-Grade Security
- Project Analytics
- Company-Wide Administration
- Global Professional Services
Pricing Info
iRise offers an SMB pricing plan for independent contractors and small companies. It also offers enterprise pricing plans for large teams and corporations who are invited to reach out to sales for a quote. Here are the details:
iRise Personal Plan
- $39/mo. – billed monthly
- $29/mo- billed annually
- 1 User Account
- Unlimited Reviewer Accounts
- Up to 10 projects
- Rapid interactive wireframing
- Hi-Fidelity Designs and Prototypes
- Online Reviews with Commenting
- Integrated Requirements Management
- Instant Documentation
iRise Team and Pricing Plans – By quote
- Customize For Your Team
- Real-Time Collaboration
- Integration: JIRA, TFS, HP, IBM, Jama, and more
- User and Group Management
- Shared Asset Libraries
- Advanced Security, LDAP, and SSO
- Instructor-Led Training
- On-Premise Deployment
- Custom Documentation
- Premier Support
Integrations
iRise supports integrations with ALM (Application Lifecycle Management) platforms such as:
- JIRA
- RALLY SOFTWARE
- Visual Studio
- Jama
- VERSIONONE
- IBM RATIONAL SOFTWARE
- userzoom
- HP Quality Center HP ALM
- blueprint
- CONFORMIQ
- Google Apps
- okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, National Grid, Metlife
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A collaborative prototyping and project requirements management software for development and agile teams.
Company Email
info@irise.com
Contact No.
Company's Address
IRISE, 2381 Rosecrans Avenue
El Segundo, CA 90245
USA
iRise Comparisons
Popular iRise Alternatives
No IT Management Software will be perfect enough to cater to all the requirements of a business. Though key functionalities of eTechSupport and iRise should matter you should also carefully analyze the integrations supported by a given software. Quote frequently your team will already be working with various kinds of SaaS software in your company and it’s much better to choose products that integrate well with each other. That way you can be certain of a reliable exchange of data between your teams and software used, which can considerably reduce time wasted on migrating between one service and the next.
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