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Compare Deskero vs SoGoSurvey

What is better Deskero or SoGoSurvey? You can use our scoring system to help you get a general idea which CRM Software product is better for your company. For overall product quality, Deskero earned 8.0 points, while SoGoSurvey earned 9.0 points. Meanwhile, for user satisfaction, Deskero scored 100%, while SoGoSurvey scored 100%.

Details about their features, tools, supported platforms, customer support, and more are given below to help you get a more correct analysis. Keep in mind to choose only the features your company needs so as not to waste resources for tools that are unnecessary.

We know that not all businesses have the time to try out a wide range of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk & Ticketing Software category are: Freshdesk, Vision Helpdesk, Freshservice.

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SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $4

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Streamlined workflows
  • Email, social media and SMS support
  • Single-click response
  • Chat session to ticket conversion
  • Customizable database tailored to suit your needs
  • Immediate conversion of chat sessions into tickets
  • Easier email importing
  • Advanced ticket configuration rules for ticket dispatching
  • Reply macros in order to save time on most common tasks
  • Social monitor features to track and compare competition
  • Additional custom portals for specific products
  • Customizable feedback widget to use directly on the website
  • Complete knowledgebase for quick self service solutions
  • Advanced scenario execution
  • Easier migration of knowledgebase to social networks
  • Full Facebook integration
  • Full Twitter integration
  • API
  • Complete set of reports & analytics
  • Safe and secure
  • Instant chat tickets
  • Integrated post-it system
  • Multiple chat widgets for different website sections
  • Fully customizable look&feel
  • Custom attention grabbers
  • Custom multilanguage automatic messages
  • Full service level management
  • Agent team work automation
  • Scenario automation for a faster workflow
  • Time tracking (manual)
  • Analytics and Reports

Pricing Info

Deskero offers the following basic and enterprise pricing packages:

Start– $4/agent/month (Monthly and Annual Billing)

  • Free for the first agent
  • Email ticketing
  • Public web portal
  • Knowledge base
  • Multi-language
  • Basic branding

Grow – $12/agent/month or $9/agent/month (Annual Billing)

  • All Start features
  • Social network ticketing
  • Automatic assignment
  • Live Chat
  • Desktop notifications
  • Full APIs

Business– $30/agent/month or $25/agent/month (Annual Billing)

  • All Grow features
  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automations)

Business – $120/agent/month or $90/agent/month (Annual Billing)

  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TotalErg, ROBO 6K, MyParking.IT

Integrations

Deskero integrates with the following business systems and applications:

  • Twitter
  • Facebook
  • Outlook 365
  • MySMS
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based software that offers simple yet effective tools to integrate requests coming from different channels

Company Email

support@deskero.com

Contact No.

Company's Address

Nabra LTD
4-5 Gough Square
London EC4A 3DE
United Kingdom

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ISO 27001 certified
  • Survey Templates
  • Multi-Language Surveys
  • Mobile-Optimized
  • Anonymous Surveys
  • Survey Invite Tracking
  • Survey Customization
  • Social Media Integration
  • Survey Data Security
  • Answer Merging Options
  • Email Alerts
  • Survey Invite Scheduling
  • Branching and Skip Logic
  • Survey Data Pre-Population
  • Diverse Question Types
  • In-Depth Analysis of Surveys
  • Survey Merging
  • Pool/Assessment Tools
  • Analysis of Survey Trends and Response Rates
  • Save and continue later
  • Email reminders
  • Email reports
  • Filter manager for reports
  • Rules and alerts
  • Save on next & autosave feature for participants
  • Reopen submitted response
  • Answer piping
  • Use own mail servers
  • Edit and delete a response
  • Send SMS

Pricing Info

SoGoSurvey is being sold in a variety of pricing plans. Here are the details:

Basic

Free

  • UnlimitedSurveys
  • Unlimited Questions
  • 200 Responses/Year
  • Embed Multimedia to Survey
  • Survey template bank
  • All the features of the paid Plus package with a few exceptions.

Plus

$25/month ($299 Billed Annually)

All Basic Features Plus:

  • Add your own survey logo
  • Customize Thank You page
  • Export data to excel
  • Unlimited simple Branching logic
  • Embed Survey in email Invitation
  • Mobile-ready surveys
  • Embed Multimedia to Survey
  • Built-in online poll application
  • Survey template bank

Pro

$40/month ($480 Annually)

All Plus Features Plus:

  • Question types such as various types of Matrix Grid, Image Choice, etc.
  • Advanced page and question skip logic
  • Full control of survey themes, colors, fonts and more
  • 12 advanced out-of-the-box reports
  • Fully customized and personalized email invitations
  • Randomize questions and answer options
  • Create quiz with automatic scoring
  • Run anonymous surveys
  • Import survey data
  • Response trend analysis

Premium

$99/month ($1,188 Billed Annually)

All Pro Features Plus:

  • Includes every question type available
  • Rule-based email alerts
  • Trend analysis
  • Export to SPSS
  • Dynamic data auto-population
  • Send email alerts based on quiz score
  • Enhanced data security
  • Send survey invitation via SMS
  • Group phone-based onboarding
  • Phone and priority 24/7 email support
  • Switch Invitations for a survey
  • Advanced Frequency
  • Team Collaboration

Enterprise (By Quote)

All Premium Features Plus:

  • 3 sub-users
  • Custom URL
  • Security audit
  • Omni all-in-one report and dashboard
  • Dedicated account manager
  • One-on-one phone-based onboarding
  • Expert-led custom training
  • Expert design, distribution, reporting consultation
  • Segmentation

Call any time to add on custom options including:

  • One fully managed project
  • Employee 360 Evaluations and reports
  • Employee Engagement Study and reports
  • HIPAA compliance – BAA
  • Salesforce integration
  • API – Automate distribution and feedback collection
  • Customer Experience Solution

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

World Vision, Cargill, PepsiCo, GE, Shell

Integrations

SoGoSurvey integrates seamlessly with the following third-party applications:

  • Salesforce
  • Microsoft Dynamics
  • Zapier
  • Microsoft Office
  • Facebook
  • Google+
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust online survey software that lets users create and distribute surveys while being able to easily understand survey results.

Company Email

support1@sogosurvey.com

Contact No.

Company's Address

2291 Wood Oak Drive
Herndon, VA 20171
USA

It may not always be sufficient to simply compare Deskero and SoGoSurvey against one another. Even though specific features, pricing plans and user comments are all important and should be taken into account when making a final decision, you should also check out the recognition and awards won by each product. Very often a less dominant service may turn out to be a great choice that was a winner of many industry awards such as our Experts’ Choice Award which proves that despite limited market popularity it’s a significant contender to the solutions that rule the market.

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